Frequently Asked Questions

Quickly find answers to common questions that others are currently asking. The answer you are looking for might already be here.

Emma avatar Andra avatar Alexander Skyum Mortensen avatar +1
14 articles in this collection
Written by Emma, Andra, Alexander Skyum Mortensen and 1 other

How can I clear browser cache and cookies?

Instructions for Google Chrome, Mozilla Firefox and Safari browsers
Hüseyin Karahasan avatar
Written by Hüseyin Karahasan
Updated over a week ago

How do I access Labster simulations?

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Written by Hüseyin Karahasan
Updated over a week ago

Unable to sign in or register

If you get an error message when trying to create your Labster account or have forgotten your password, follow the steps below.
Emma avatar
Written by Emma
Updated over a week ago

What are the supported devices and platforms for VR simulations?

The devices you can use with Labster's VR simulations
Hüseyin Karahasan avatar
Written by Hüseyin Karahasan
Updated over a week ago

How do I access Labster simulations as a Springer student?

If you have purchased a softcover or e-book from Springer, follow these instructions in order to get access to the Labster simulations.
Emma avatar
Written by Emma
Updated over a week ago

How do I cancel my subscription?

Here is how to request a cancellation of your recurring and trial subscriptions.
Emma avatar
Written by Emma
Updated over a week ago

I have an individual subscription and I can't find the login screen

Login flow changed for individual subscribers.
Andra avatar
Written by Andra
Updated over a week ago

How do I access to Biology 101L via Study.com?

How to access Labster simulations via Study.com
Emma avatar
Written by Emma
Updated over a week ago

I cannot access the simulations assigned to me, what do I do?

Emma avatar
Written by Emma
Updated over a week ago

I cannot login, what do I do?

Emma avatar
Written by Emma
Updated over a week ago

What should I do if I lost my bookstore voucher?

Emma avatar
Written by Emma
Updated over a week ago

I am having an issue with the payment link. What do I do?

Emma avatar
Written by Emma
Updated over a week ago

What languages do Labster Simulations support?

Emma avatar
Written by Emma
Updated over a week ago

Why is the simulation share button missing on the simulation pages?

How to share the simulations via the Labster Simulation page if you cannot see a share button
Alexander Skyum Mortensen avatar
Written by Alexander Skyum Mortensen
Updated over a week ago