We continually improve our simulations, which in odd instances may prevent the loading of elements. To resolve this issue, please exit the simulation and clear your browser cache by following the instructions from our supported browsers:

Once you have cleared your browser cache, please click on 'Restart from beginning'. Note: This will be registered as a new attempt.

If you continue to experience difficulties with the simulation, please contact our Support team with a screenshot of the sim and, a detailed description of the issue itself.

If you are stuck in a simulation, check these tips here!

Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance. 


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