We continually improve our simulations, which in odd instances may prevent loading of elements. To resolve this issue, please exit the simulation and clear your browser cache by following the instructions from our supported browsers:

Once you have cleared your browser cache, please click on 'Restart from beginning'. Note: This will be registered as a new attempt.

If you continue to experience difficulties with the simulation, please contact our Support team with (1) your school email address, (2) the name of the simulation, (3) the browser you are using, (4) a screenshot of the issue in the lab, (5) the steps you take right before the issue happens and (6) a detailed description of the issue itself.
 

Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance. 

 

USEFUL LINKS:🚀

Looking for supported browsers? Checkout Firefox or Chrome 💬
Labster simulation system requirements? Please refer to these Specifications 💻Encounter any technical issue? Follow the basic Labster troubleshooting 🔧
Want to get a demo of Labster? Talk to us to better understand our Pricing 🔑
Want to get the latest insights from experts? Please go to Webinars 📣
Want to discover new ways of teaching and learning? Check out Labster blog 📚
Want to know the latest news from Labster? Please sign up to our newsletter 💌

SOCIAL MEDIA LINKS:🌍™

Check out our Website
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Want to know more?🔎

👉 Basic Labster Troubleshooting
👉 Pressing Start shows Resume button: Simulation doesn't start
👉 Loading Stops at 0% within an iframe
👉 Loading error at 25% progress: Antivirus Blocking Labster
👉 Stuck on teleporting screen
👉 Red Screen on Mac in Safari/Firefox
👉 Loading difficulties
👉 Stuck in a simulation? Quick tips here
👉 Out of Memory error message
👉 Black screen when entering a simulation
👉 Media won't work in Safari
👉 View Theory button is blank 

If you'd like to know more, chat to us in the Messenger 😊

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