If loading doesn't progress past 0%, it's usually simply because Labster needs to be loaded in a new window, and not within an iframe.
This is for security reasons.
To fix this, please make sure you setup the LMS system, so that all Labster links open up in a new window.
This varies a bit from LMS to LMS, and if you are unsure how, please ask your LMS administrator how to do this.
If Labster is opened within a small iframe like the above, it may cause the loading to not be able to start for security reasons. Please set up the links to open Labster in a new window.
Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.
Looking for supported browsers? Checkout Firefox or Chrome 💬
Labster simulation system requirements? Please refer to these Specifications 💻Encounter any technical issue? Follow the basic Labster troubleshooting 🔧
Want to get a demo of Labster? Talk to us to better understand our Pricing 🔑
Want to get the latest insights from experts? Please go to Webinars 📣
Want to discover new ways of teaching and learning? Check out Labster blog 📚
Want to know the latest news from Labster? Please sign up to our newsletter 💌
SOCIAL MEDIA LINKS:🌍™
Want to know more?🔎
👉 Basic Labster Troubleshooting
👉 Pressing Start shows Resume button: Simulation doesn't start
👉 Loading error at 25% progress: Antivirus Blocking Labster
👉 Stuck on teleporting screen
👉 Red Screen on Mac in Safari/Firefox
👉 Loading difficulties
👉 Stuck in a simulation? Quick tips here
👉 Out of Memory error message
👉 Black screen when entering a simulation
👉 Media won't work in Safari
👉 Missing element
👉 View Theory button is blank
If you'd like to know more, chat to us in the Messenger 😊