First of all, in order to ensure that the issue is not coming from your computer or browser, please kindly make sure that:
- Only the Labster tabs are open in your browser
- All other programs are closed
- You use one of our supported browsers
- You clear your browser's history, cache and cookies (click on the name of the browser you use down below to see how to do it), close your browser and play the simulation from the start.
- Instructions for Mozilla Firefox
- Instructions for Google Chrome
- Instructions for Safari: Tap Settings > Safari > Clear History and Website Data
- Your computer meets the minimum system requirements for using Labster:
If you'd like to know more, do not hesitate to contact our support team: