This is related to the graphic cards driver, and either:

  1. Disabling Hardware Acceleration, orΒ 
  2. Upgrading the drivers should solve this.

We are working on an upgrade so that students don't have to do this (it's relatively rare, and only ~1 in 1000 experience this.

Please try to follow the first two steps in this guide (1st step may be enough):
https://help.labster.com/en/articles/3468675-black-screen-when-entering-a-simulation


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