This article is intended for Bookstore employees. If you're a student and have problems with your access, please check the Student Resources.

As a bookstore employee or finance analyst, sometimes you will have questions about vouchers, W9 forms, etc. We've compiled the most frequently asked questions here.

Please bear in mind that our team will only work on a new implementation once the contract is signed. Only after that the integration will be created and then any additional information (licenses, vouchers, etc. will be sent).

I need a W-9 Invoice. Who can help me?

Our finance team will be ready to help you. They can be reached out to through the email finance@labster.com

I haven't received the vouchers that I'm supposed to sell

Our team is probably aware and working on it. Still, you might want to reach out to us and that's totally fine! In this case, we suggest you reach out to the person in your school who is in contact with the Labster team.

This person should have the contact of our Implementation Specialist responsible for your school. This is the person that will provide you with the vouchers.

Do you have ISBN's?

No, at the moment we don't have ISBN's.

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