Have you already registered yourself as the course instructor?
When Labster creates your Labster Direct course, you will receive an email from us.


Make sure you have already clicked on "Step 1" inside that email to register yourself as the course instructor and set up a password.

Sometimes, accessing your Labster Direct course management link can give you the error below:

You do not have permission to perform this action.

Don't worry. We will fix that.

First of all, make sure your course management link is in a format like this:
https://api2.labster.com/ref/3d0be00d01d849f/course-management
Do you see the course-management at the end of the URL address? If your link doesn't have this, it's not the right one!

If you can't find your course management link, find it in the email we sent you under "Step 2: Instructions and Access."

Now that you have your course management link, let's fix your permission issue. Usually, it's pretty simple. This is what you have to do:

Clear your browser to reset your login information

Just follow these steps here.

After that, please access your course using the course management link. We have seen some cases where the teacher has two or more different school email addresses. Double-check to make sure you're using the correct email address!

Attention: Don't use the 'Student Course Page' link. The 'Student Course Page' is for students -- it's what you'll be sharing with them if you want to give them access to all the simulations. It is different from the 'Course Management' page, which is for instructors. The 'Student Course Page' looks like this:

https://www.labster.com/labster-direct/?region=central&ref=3d0be00d01d849f

See how there's no course-management at the end of that URL address?

Use the same email address that you have used to access it from the first place.

Alternative option

Alternative option: Access your link while in incognito mode (on Chrome) or private mode (on Firefox).

On Chrome:

Click on the little circle with three dots on the top right corner and then "New incognito window". You can also press Crtl+Shift+N on your keyboard.

On Firefox:

Click on the little circle with three dots on the top right corner and then "New Private Window". You can also press Crtl+Shift+P on your keyboard.

Keep in mind that in order to access your course management page on a regular tab, you will need to clear your browser as mentioned earlier.

If you still can't access it, please reach out to us here.

Useful Resources for Labster Direct

Read the full Teacher Guide for Labster Direct.

Check out the Frequently Asked Questions for Labster Direct

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