When updating your macOS to Big Sur (v11) you might encounter difficulties to launch our labs when playing a Labster simulation.

If you are getting stuck at 24% of the loading screen or the error message shows "resolution not supported", just switch to the latest version of Firefox:

You can download it here and run the lab from there!

If the issue still persists, please contact us:

Looking for supported browsers? Checkout Firefox or Chrome πŸ’¬
Labster simulation system requirements? Please refer to these Specifications πŸ’»Encountered any technical issues? Follow the Basic Labster Troubleshooting πŸ”§
Want to get a demo of Labster? Talk to us to better understand our Pricing πŸ”‘
Want to get the latest insights from experts? Please watch our Webinars πŸ“£
Want to discover new ways of teaching and learning? Check out the Labster Blog πŸ“š
Want to know the latest news from Labster? Please sign up to our Newsletter πŸ’Œ

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