LMS Troubleshooting

Teacher Dashboard missing student names/emails

If you don't see your student's emails/names in the teacher dashboard, it is simply because your LMS administrator needs to setup the Labster app privacy to be "public" or "email", and not "anonymous". 

Canvas: Enable Student Names/Email in Teacher Dashboard

Note: Share this article with your Canvas administrator, if you don't have access to edit the Labster app.

In Canvas, simply:

  1. Edit the Labster app (Admin -> Settings -> Apps)

  2. Change the "Privacy" setting to "Public" or "Email"

  3. Press Save

After this, the teacher dashboard will start showing student names/emails, the next time they complete one or more Labster simulations.
Note: The names/emails won't show immediately, only as students play a new sim.

Other LMS Systems

The settings for each LMS system is similar, and may just have different names.
Just edit the Labster LTI app, and change the "Privacy" option to "Public" (name + email) or "Email" (just email provided).
Then save the app, and the Labster Dashboard will start showing the name/email as soon as students' play one or more simulations.


Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance. 



Looking for supported browsers? Checkout Firefox or Chrome 💬
Labster simulation system requirements? Please refer to this Specifications 💻Encounter any technical issue? Follow the basic labster troubleshooting 🔧
Want to get a demo of Labster? talk to us to better understand our Pricing 🔑
Want to get the latest insights from experts? Please go to Webinars 📣
Want to discover new ways of teaching and learning? check out Labster blog 📚
Want to know the latest news from Labster ? please sign up to our newsletter 💌

Check out our Website
Follow us on Instagram
Like us on Facebook
Tweet with us on Twitter
Subscribe to our official Youtube channel

Want to know more?ğŸ”Ž

👉 BLACKBOARD How to configure Labster LTI tool for Blackboard
👉 BLACKBOARD How to add Labster simulations to your Blackboard course
👉 BRIGHTSPACE How to configure Labster LTI tool for Brightspace
👉 CANVAS How to configure Labster LTI tool for Canvas
👉 CANVAS How to add Labster simulations to your Canvas course
👉 MOODLE How to configure Labster LTI tool for Moodle 3.x
👉 MOODLE How to add Labster simulations to your Moodle 3.x course
👉 SAKAI How to configure Labster LTI and add simulations to your Sakai course
👉 OTHERS How to add simulations to your Google Classroom course 

If you'd like to know more, chat to us in the Messenger 😊