LMS Troubleshooting

Copying a course in Blackboard causes Launch error

If you have copied course materials into a new course in your Blackboard shell, and you receive this Launch error upon trying to launch a simulation:

This indicates that the Tool Availability setting was disabled upon copying the course and it needs to be enabled in order for the simulations to work.

How to enable Tool Availability in your Blackboard:

In your navigation menu in Blackboard, scroll down until you find the Customization menu and click on Tool Availability:

Once you open the Tool Availability settings, scroll all the way down until you find LTI and LTI Tools checkboxes:

Make sure you enable both settings and click Submit (save). You will now be able to load your Labster simulations!

If you encounter any issues, do not hesitate to contact our Support Team: