LMS Troubleshooting

Canvas LTI 1.3 - Issues accessing the simulations

Typically, there are a few reasons why your students may be unable to launch a simulation. Listed below are a few suggestions that may fix this issue:

1.) Check your course date

When creating a course OR duplicating a course, users can set the start and end date in the course settings. If the course end date has been set in the past, when students try to launch the simulation, it will result in an error.
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Please ensure that the course end date is set in the future or that the course is continuous. Here's how to do it:
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2.) Check if you have the correct Term linked to the course

When setting up your course, always make sure that you have the correct term linked to your course. If you have a concluded term linked to your course, select the most up-to-date one.

*If you don't have any current term to select, you will need to ask the LMS Admin to create a new term and then you will be able to link it to your course.

3.) Check your Course Section dates

If you created sections for your course, you need to make sure that the section end date is not in the past. Check the video below to understand how to update section dates:

4.) Check if you added the simulations correctly

If you added simulations into modules in your Canvas course, you need to make sure that you have added the simulations as assignments and then uploaded those assignments to modules.

If simulations are added directly to Modules, without adding them as assignments first, students will not be able to access them.

Does the error continue?

Unfortunately, there may be several underlying factors contributing to the occasional challenges encountered during the simulation launch process. These factors could stem from errors occurring either within the user's LMS environment or internally within Labster's systems.

To ensure a swift resolution of the issue, we kindly request you to reach out to the Labster Support Team. When contacting us, please make sure to provide the error message that either you or your student encountered.
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