Access and Setup

Students can't receive the invitation email

If you are accessing Labster through and your students are not receiving the invitation email or you are receiving this error message

Please follow those steps:

  1. Ask your students to check their Junk/Spam;

  2. Contact your LMS Admin and make sure that our domains and and email addresses and are allowed and whitelisted.

If your students are listed as "invited", then they can request a new activation email by clicking on "reset my password".

If you'd like to know more, do not hesitate to contact our support team: