# Labster 

> Help center for Labster

## Introduction to Labster & Free Trial 

- [Can my device run Labster simulations?](https://help.labster.com/en/articles/1077008-can-my-device-run-labster-simulations.md): The following are the minimum specifications for running Labster simulation on your device
- [What is Labster?](https://help.labster.com/en/articles/3905261-what-is-labster.md): We aim to radically improve science education
- [Discover our supplements on the Simulation Page](https://help.labster.com/en/articles/8794548-discover-our-supplements-on-the-simulation-page.md): Navigating on the Labster Simulation Page and know more about our supplementary materials.

## Product Updates

- [Labster Admin Dashboard](https://help.labster.com/en/articles/8445559-labster-admin-dashboard.md): This article explains what is included in your Labster Admin Dashboard.
- [Introduction to Labster’s Customized Quiz Editor](https://help.labster.com/en/articles/8094476-introduction-to-labster-s-customized-quiz-editor.md): Tailor simulations to your needs, introducing Labster's Customized Quiz Editor
- [Customized Quiz Editor - FAQ](https://help.labster.com/en/articles/8184729-customized-quiz-editor-faq.md): All the questions and answers about the Quiz Editor
- [Labster and 3rd Party Cookie Usage](https://help.labster.com/en/articles/9009646-labster-and-3rd-party-cookie-usage.md): In this article you will find out about how Labster uses 3rd party cookies.
- [🆕Measuring Learning Efficacy of Labster Simulations](https://help.labster.com/en/articles/10429894-measuring-learning-efficacy-of-labster-simulations.md): Labster implemented a new way to evaluate the Learning Efficacy of our simulations.

## Simulation Issues & Tips

- [How to navigate in Labster's new 2024 simulations](https://help.labster.com/en/articles/9177445-how-to-navigate-in-labster-s-new-2024-simulations.md): Our new Series simulations have updated visuals and navigation. Here's how to progress within the lab.
- [New 2024 Simulation Look & Feel: Evolution in Labster's Virtual Labs](https://help.labster.com/en/articles/9140422-new-2024-simulation-look-feel-evolution-in-labster-s-virtual-labs.md): Labster's new simulations have a fresh look and feel.
- [Enhancing Learning with Practice Activities](https://help.labster.com/en/articles/9140347-enhancing-learning-with-practice-activities.md): Labster is thrilled to unveil its latest innovation: Practice Activities!
- [How to Fix Pop-Up Banner Issues on Firefox After Clicking "Play"](https://help.labster.com/en/articles/10084127-how-to-fix-pop-up-banner-issues-on-firefox-after-clicking-play.md): Clicking the play button in Firefox and the simulation is not launching? Maybe you don't have the pop-ups allowed.
- [Stuck in a simulation? Quick \(non technical\) tips here.](https://help.labster.com/en/articles/3315380-stuck-in-a-simulation-quick-non-technical-tips-here.md): Quick tips if you get stuck in a simulation, if it froze, or you can't proceed as expected.
- [Loading Simulation Difficulties](https://help.labster.com/en/articles/1305865-loading-simulation-difficulties.md): What to do in case the simulation does not load or does not start.
- [Skip a mission within the simulation](https://help.labster.com/en/articles/1354226-skip-a-mission-within-the-simulation.md): Can I skip a mission to move forward to the next task?
- [Stuck in the "teleporting" screen](https://help.labster.com/en/articles/3940510-stuck-in-the-teleporting-screen.md): Getting stuck in the "teleporting" stage due to device running out of memory \(RAM\)
- [How to move the camera around in the simulation](https://help.labster.com/en/articles/3940256-how-to-move-the-camera-around-in-the-simulation.md): To successfully navigate into different areas and progress in the simulation, mastering camera movement is essential.
- [Cannot pick an item in the simulation](https://help.labster.com/en/articles/3940610-cannot-pick-an-item-in-the-simulation.md): Most likely that you already have something on your hand.
- [Can’t hear the audio in a simulation](https://help.labster.com/en/articles/4241496-can-t-hear-the-audio-in-a-simulation.md): The simulation seems to be working, but you can't hear any sound.
- [Basic Labster Troubleshooting](https://help.labster.com/en/articles/3944461-basic-labster-troubleshooting.md): Whether you're dealing with software glitches, simulation frozen or anything else, here is what to do.
- [Out of Memory \(Javascript / Unity\) error message](https://help.labster.com/en/articles/1409790-out-of-memory-javascript-unity-error-message.md): While loading or playing a simulation, you might experience an 'Out of Memory' error message. Here is how to overcome it.
- [Seeing a Black Screen or Pink Objects? Here's What You Can Do](https://help.labster.com/en/articles/3468675-seeing-a-black-screen-or-pink-objects-here-s-what-you-can-do.md): Here’s what you can do if you see a black screen after entering a simulation or if several objects appear pink
- [Media won't work or Red screen in Safari](https://help.labster.com/en/articles/3531124-media-won-t-work-or-red-screen-in-safari.md): What you need to do when you have a problem playing our simulation from Safari
- [View Theory is Blank or Token expired message](https://help.labster.com/en/articles/1306196-view-theory-is-blank-or-token-expired-message.md): What to do if the 'View theory' button only shows a blank screen.

## Add Simulation \(for Instructors\)

- [\(Instructor\) Access Labster with Google Classroom](https://help.labster.com/en/articles/5901807-instructor-access-labster-with-google-classroom.md): Get set up with Labster in your Google Classroom courses.
- [How to log in to your Labster account](https://help.labster.com/en/articles/5456174-how-to-log-in-to-your-labster-account.md): Can't find where to log in? Read on to find the right place
- [Instructors - Understand and Navigate Labster's New Catalog](https://help.labster.com/en/articles/9187903-instructors-understand-and-navigate-labster-s-new-catalog.md): Here's what you need to understand your latest updates and how to navigate the new structure.
- [Sakai - How to add Labster simulations to your course \(LTI 1.3\)](https://help.labster.com/en/articles/6221726-sakai-how-to-add-labster-simulations-to-your-course-lti-1-3.md): How to add Labster simulation to your course an as Educator.
- [Moodle \(LTI 1.3\) - How to add Labster simulations to your course as an Educator](https://help.labster.com/en/articles/5827900-moodle-lti-1-3-how-to-add-labster-simulations-to-your-course-as-an-educator.md): How to add Labster simulation to your course directly from your School Learning System
- [Brightspace/D2L \(LTI 1.3\) - How to add Labster simulations to your course as an Educator](https://help.labster.com/en/articles/6066267-brightspace-d2l-lti-1-3-how-to-add-labster-simulations-to-your-course-as-an-educator.md): How to add Labster simulation to your course directly from your School Learning System.
- [Schoology \(LTI 1.3\) - How to add Labster simulations to your course as an Educator](https://help.labster.com/en/articles/6221165-schoology-lti-1-3-how-to-add-labster-simulations-to-your-course-as-an-educator.md): How to add Labster simulation to your course directly from your School Learning System
- [Canvas \(LTI 1.3\)- How to add Labster simulations to your course as an Educator](https://help.labster.com/en/articles/5830199-canvas-lti-1-3-how-to-add-labster-simulations-to-your-course-as-an-educator.md): How to add Labster simulation 1 by 1 to your course an as Educator.
- [Blackboard \(LTI 1.3\)- How to add Labster simulations to your course as an Educator](https://help.labster.com/en/articles/5826262-blackboard-lti-1-3-how-to-add-labster-simulations-to-your-course-as-an-educator.md): How to add Labster simulation to your course directly from your School Learning System
- [\(Instructor\) How to add Labster simulations to your course via Canvas API](https://help.labster.com/en/articles/8317476-instructor-how-to-add-labster-simulations-to-your-course-via-canvas-api.md): How to add Labster simulation to your course an as Educator.
- [Canvas \(LTI 1.3\)- How to add \*multiple\* Labster simulations to your course](https://help.labster.com/en/articles/10040335-canvas-lti-1-3-how-to-add-multiple-labster-simulations-to-your-course.md): How to add Labster simulation to your course an as Educator.
- [🆕 How to bulk add simulations to your course from your LMS](https://help.labster.com/en/articles/10032359-how-to-bulk-add-simulations-to-your-course-from-your-lms.md): Instructors accessing Labster from their LMS \(Canvas, Moodle, Blackboard, Schoology & D2L\) can now add several simulations simultaneously.
- [\(Instructors\) Navigating Labster’s Course Manager](https://help.labster.com/en/articles/5380218-instructors-navigating-labster-s-course-manager.md): You can explore Labster content, schedule and assign simulations, manage your course roster, and track students’ progress.
- [\(Instructor\) Course Manager FAQ](https://help.labster.com/en/articles/5380179-instructor-course-manager-faq.md): Everything you might ask about labster's platform Course Manager.
- [\(Instructor\) Save time by automating simulations visibility and attempts in Course Manager](https://help.labster.com/en/articles/6987238-instructor-save-time-by-automating-simulations-visibility-and-attempts-in-course-manager.md): This article explains how to manage your simulation visibility and attempts in Labster Course Manager.
- [How to Invite Students to Your Course in Course Manager](https://help.labster.com/en/articles/6987267-how-to-invite-students-to-your-course-in-course-manager.md): This article explains 3 ways of inviting students to a course in Labster Course Manager
- [Students don't receive their invitation email from Course Manager](https://help.labster.com/en/articles/6161599-students-don-t-receive-their-invitation-email-from-course-manager.md): If some of your students don't receive their email invitation, here is what to do.
- [How can I replay a Labster simulation after my attempt?](https://help.labster.com/en/articles/12094921-how-can-i-replay-a-labster-simulation-after-my-attempt.md)

## LMS Integration \(for LMS Admin\)

- [Accessing Labster through Labster's Clever Integration](https://help.labster.com/en/articles/11971470-accessing-labster-through-labster-s-clever-integration.md)
- [\(Admin\) How to configure the Labster LTI 1.3 tool in Canvas](https://help.labster.com/en/articles/5822434-admin-how-to-configure-the-labster-lti-1-3-tool-in-canvas.md): \(Admin\) How to configure the Labster LTI 1.3 tool in Canvas
- [\(Admin\) How to configure the Labster tool via Canvas API](https://help.labster.com/en/articles/8232506-admin-how-to-configure-the-labster-tool-via-canvas-api.md): In this article, we will guide you through the process of configuring the Labster tool via Canvas API.
- [\(Admin\) How to configure the Labster LTI 1.3 tool in Blackboard](https://help.labster.com/en/articles/5826249-admin-how-to-configure-the-labster-lti-1-3-tool-in-blackboard.md): \(Admin\) How to configure the Labster LTI 1.3 tool in Blackboard
- [Blackboard Ultra \(LTI 1.3\) - How to add Labster simulations to your course as an Educator](https://help.labster.com/en/articles/5992688-blackboard-ultra-lti-1-3-how-to-add-labster-simulations-to-your-course-as-an-educator.md): How to add Labster simulation to your course an as Educator.
- [\(Admin\) How to configure the Labster LTI 1.3 tool in Moodle](https://help.labster.com/en/articles/5822353-admin-how-to-configure-the-labster-lti-1-3-tool-in-moodle.md): \(Admin\) How to configure the Labster LTI 1.3 tool in Moodle
- [\(Admin\) How to configure the LTI 1.3 tool for D2L/Brightspace](https://help.labster.com/en/articles/6166964-admin-how-to-configure-the-lti-1-3-tool-for-d2l-brightspace.md)
- [\(Admin\) How to configure the LTI 1.3 tool for Sakai](https://help.labster.com/en/articles/6221292-admin-how-to-configure-the-lti-1-3-tool-for-sakai.md)
- [\(Admin\) How to configure the LTI 1.3 tool for Schoology](https://help.labster.com/en/articles/6221091-admin-how-to-configure-the-lti-1-3-tool-for-schoology.md)

## Access to Labster

- [How can I resolve login or account access issues on Labster?](https://help.labster.com/en/articles/12094957-how-can-i-resolve-login-or-account-access-issues-on-labster.md)
- [How do I resolve the E1002 error in Labster across different devices and browsers?](https://help.labster.com/en/articles/12095082-how-do-i-resolve-the-e1002-error-in-labster-across-different-devices-and-browsers.md)
- [\(Student\) Labster 101: Getting Started with Labster](https://help.labster.com/en/articles/3016151-student-labster-101-getting-started-with-labster.md): Here’s a quick guide to help you get started and make the most of your Labster experience.
- [How to access the Theory pages](https://help.labster.com/en/articles/1346976-how-to-access-the-theory-pages.md): Our simulations come with Theory content. Here is how to access it.
- [Labster wants to hear from you! Share your feedback](https://help.labster.com/en/articles/4807962-labster-wants-to-hear-from-you-share-your-feedback.md): We welcome every feedback, feel free to share it with us!
- [How do I access my Biology and Chemistry course via Study.com?](https://help.labster.com/en/articles/1612973-how-do-i-access-my-biology-and-chemistry-course-via-study-com.md): How to access Labster simulations via Study.com
- [\(Students\) Getting Started with Labster’s Course Manager](https://help.labster.com/en/articles/5380272-students-getting-started-with-labster-s-course-manager.md): How to get started as a student with our platform Course Manager.
- [\(Student\) Access Labster with Google Classroom](https://help.labster.com/en/articles/6161662-student-access-labster-with-google-classroom.md): Access Labster from your Google Classroom courses.
- [\(Student\) Can't log in to Labster account](https://help.labster.com/en/articles/8028350-student-can-t-log-in-to-labster-account.md): If you are experiencing issue while trying to access Labster, here are some tips.

## LMS Troubleshooting

- [LMS Integration - Fixing simulation launch issues](https://help.labster.com/en/articles/4852914-lms-integration-fixing-simulation-launch-issues.md): This article will help you resolve issues with launching simulations in your Learning Management System
- [LMS Integration - Fixing Browser Issues](https://help.labster.com/en/articles/6436638-lms-integration-fixing-browser-issues.md): This article will help you fix some of the most common browser issues related to accessing Labster through your Learning Management System.
- [LMS Integration - Fixing Grade Syncing Issues](https://help.labster.com/en/articles/6448391-lms-integration-fixing-grade-syncing-issues.md): This article is going to help you fix some of the most common issues when it comes to grade syncing
- ["No active license" and/or "Play button" is greyed out - Cannot play the simulation](https://help.labster.com/en/articles/6576705-no-active-license-and-or-play-button-is-greyed-out-cannot-play-the-simulation.md): How to fix the error message "no active license"
- [E1000 - Expected exactly one simulation returned for course, got 2](https://help.labster.com/en/articles/9054356-e1000-expected-exactly-one-simulation-returned-for-course-got-2.md): Why my students are getting this error message when trying to access their simulations? Here's what you need to do.
- [E1000 - General Error Network - Axios Error](https://help.labster.com/en/articles/9054412-e1000-general-error-network-axios-error.md): Why my students are getting this error message. Here's what you need to do.
- [Issues accessing the simulations with Canvas \(LTI 1.3\)](https://help.labster.com/en/articles/6460931-issues-accessing-the-simulations-with-canvas-lti-1-3.md): Here is what to check if your students cannot access their simulations.
- [Google Classroom - Troubleshoot guide](https://help.labster.com/en/articles/5960611-google-classroom-troubleshoot-guide.md)

## Payment, Voucher & Refund

- [\(Student\) How do I purchase access to Labster?](https://help.labster.com/en/articles/1347751-student-how-do-i-purchase-access-to-labster.md): In some cases, you are required to make a payment.
- [\(Student\) How to Purchase Access Through Labster's Course Manager](https://help.labster.com/en/articles/5451998-student-how-to-purchase-access-through-labster-s-course-manager.md): If you are using our new Course Manager, learn how to purchase access here.
- [Where to apply the voucher code?](https://help.labster.com/en/articles/3820133-where-to-apply-the-voucher-code.md): Here's how to apply the voucher code you bought from your school bookstore & what to do if you have any issue with it
- [Refund Policy](https://help.labster.com/en/articles/4312900-refund-policy.md): All purchases are non-refundable
- [VitalSource – Reveal & Use Labster Access Code](https://help.labster.com/en/articles/11516725-vitalsource-reveal-use-labster-access-code.md): How to reveal and use your Labster voucher code via VitalSource
- [How is Student Usage Calculated?](https://help.labster.com/en/articles/13214541-how-is-student-usage-calculated.md): Monitor how many students have been using Labster

## Grades, Score & Dashboard

- [Quiz Questions: Why doesn't the total number of questions match the student's results in the Labster Dashboard?](https://help.labster.com/en/articles/7119279-quiz-questions-why-doesn-t-the-total-number-of-questions-match-the-student-s-results-in-the-labster-dashboard.md)
- [Understanding Labster Simulations Scoring System](https://help.labster.com/en/articles/1350457-understanding-labster-simulations-scoring-system.md): How quiz questions lead to a final grade.
- [\(Instructor\) Labster Dashboard for LMS](https://help.labster.com/en/articles/8032662-instructor-labster-dashboard-for-lms.md): Understanding Labster Dashboard Insights - For Instructors who access Labster within their School's Portal \(Canvas, Blackboard, Moodle..\)
- [\(Instructor\) Labster Dashboard: Follow your students' scores and progress](https://help.labster.com/en/articles/1388246-instructor-labster-dashboard-follow-your-students-scores-and-progress.md): As an instructor, you can view all the student attempts and score information from your dashboard.
- [\(Instructor\) Labster Dashboard from Course Manager](https://help.labster.com/en/articles/8032930-instructor-labster-dashboard-from-course-manager.md): Understanding Labster Dashboard Insights. Keep track of your student's scores & progress.
- [\(Student\) How to access simulations' scores & progress from your School Portal](https://help.labster.com/en/articles/8036765-student-how-to-access-simulations-scores-progress-from-your-school-portal.md): Understanding Labster Dashboard Insights. Keep track of your scores & progress on the top of your Gradebook.
- [\(Student\) How do I quote Labster as a source in my paper?](https://help.labster.com/en/articles/4241479-student-how-do-i-quote-labster-as-a-source-in-my-paper.md): Here is a suggestion to quote a Labster simulation in your paper or school exercise
- [\(Student\) How to access simulations' scores & progress from Course Manager?](https://help.labster.com/en/articles/8036987-student-how-to-access-simulations-scores-progress-from-course-manager.md): Understanding Labster Dashboard Insights. Keep track of your scores & progress.
- [How do I submit my grades after completion?](https://help.labster.com/en/articles/8221805-how-do-i-submit-my-grades-after-completion.md): Once you completed a simulation, here how to submit your grade.
- [Resuming simulation, saving points, and simulation attempts](https://help.labster.com/en/articles/1354218-resuming-simulation-saving-points-and-simulation-attempts.md): Resume or replay the simulation from the beginning as a new attempt.

## Contact our Support Team

- [Contact Labster Support - How to Get the Help You Need](https://help.labster.com/en/articles/1391733-contact-labster-support-how-to-get-the-help-you-need.md): At Labster, we are committed to providing you with exceptional support to ensure a seamless learning experience.
- [Labster Status Page](https://help.labster.com/en/articles/9082890-labster-status-page.md): How to quickly check if Labster is experiencing an outage or any widespread issues.

## Simulations in Other Languages

- [Can I play a Simulation in Another Language?](https://help.labster.com/en/articles/1309415-can-i-play-a-simulation-in-another-language.md): Here's everything you need to know about the languages supported by Labster simulations and how to change the languages for your simulations
- [How to Change Your Language Settings](https://help.labster.com/en/articles/6211885-how-to-change-your-language-settings.md): Labster’s student and educator platform now allows you to select your preferred language for your account.

## Labster's app

- [How to download the Labster App on a Chromebook](https://help.labster.com/en/articles/6750324-how-to-download-the-labster-app-on-a-chromebook.md): Below are the steps for how to download the Labster App if you use a Chromebook.
- [How to download the Labster App on an iPad](https://help.labster.com/en/articles/6767270-how-to-download-the-labster-app-on-an-ipad.md): Below are the steps for downloading the Labster App if you use an iPad to access Labster.
- [Troubleshooting guide for the Labster app](https://help.labster.com/en/articles/8163805-troubleshooting-guide-for-the-labster-app.md): Troubleshooting issues/glitches when using the Labster native app on supported devices

## Finance and Bookstore

- [Labster Bookstore Pay Process](https://help.labster.com/en/articles/6785842-labster-bookstore-pay-process.md)
- [Labster Channel Partners](https://help.labster.com/en/articles/4340290-labster-channel-partners.md)

## Device & Technical Tips

- [Which web browsers are supported for playing Labster simulations?](https://help.labster.com/en/articles/1350333-which-web-browsers-are-supported-for-playing-labster-simulations.md): Here are our 3 supported web browsers: Chrome, Firefox & Edge!
- [What screen resolution should I use to run the simulations?](https://help.labster.com/en/articles/1306102-what-screen-resolution-should-i-use-to-run-the-simulations.md): While playing a simulation, you might experience oversized screen or resolution issue. Here are supported screen resolutions
- [How do I clear my browser cache and cookies?](https://help.labster.com/en/articles/2723384-how-do-i-clear-my-browser-cache-and-cookies.md): If you're encountering a glitch or noticing that the simulation is running slowly, these troubleshooting steps are for you.
- [Redirected to login page while loading simulation or "E1002 - Missing Validation Cookie"](https://help.labster.com/en/articles/8024027-redirected-to-login-page-while-loading-simulation-or-e1002-missing-validation-cookie.md): You have to enable the cookies in your browser.
- [How to access Labster simulations on an iPad](https://help.labster.com/en/articles/6612156-how-to-access-labster-simulations-on-an-ipad.md): Instructions for using Labster on your iPad
- [How to access Labster simulations on a Chromebook](https://help.labster.com/en/articles/6617482-how-to-access-labster-simulations-on-a-chromebook.md): Instructions for using Labster on your Chromebook
- [Are Chromebooks supported?](https://help.labster.com/en/articles/3888621-are-chromebooks-supported.md): Instructions on how to access Labster simualtions on your Chromebook
- [How to optimize Chromebook performance](https://help.labster.com/en/articles/4645275-how-to-optimize-chromebook-performance.md): Tips to keep your Chromebook performing at its best to ensure optimal experience
- [How to retrieve your Console logs](https://help.labster.com/en/articles/4710916-how-to-retrieve-your-console-logs.md): In some cases and especially of technical bugs, our support team can ask you for a screenshot of your Console log, here's how to do it!
- [How to set up your iPad for LMS users](https://help.labster.com/en/articles/11525407-how-to-set-up-your-ipad-for-lms-users.md): Instructions on how to resolve common iPad errors when accessing Labster simulations through Canvas or other LMS platforms.
- [How to Whitelist/Approve Labster's App for Installation on Chromebook Devices](https://help.labster.com/en/articles/11525547-how-to-whitelist-approve-labster-s-app-for-installation-on-chromebook-devices.md): Instructions for whitelisting Labster's Chromebook app

## Articles in Spanish

- [¿En qué idiomas están disponibles las simulaciones de Labster?](https://help.labster.com/en/articles/5523403-en-que-idiomas-estan-disponibles-las-simulaciones-de-labster.md): Todo lo que necesita saber sobre los idiomas ofrecidos en las simulaciones de Labster y cómo cambiar los idiomas de sus simulaciones.

## Accessibility at Labster

- [Accessibility Commitment at Labster](https://help.labster.com/en/articles/4596032-accessibility-commitment-at-labster.md): Labster is committed to making our simulations available for all types of learners.
- [Open and Play Labster Simulations in Accessibility Mode](https://help.labster.com/en/articles/3095203-open-and-play-labster-simulations-in-accessibility-mode.md): Learn how to use keyboard navigation, screen reader, and other 'accessibility mode' features in Labster’s simulations.

## Other

- [Requesting Permission to Use Labster Images, Video or Other Content](https://help.labster.com/en/articles/10517134-requesting-permission-to-use-labster-images-video-or-other-content.md): If you want to use Labster screenshots, images, or other media for external purposes, please submit a request. Our team will review your request and provide guidance on usage permissions.
- [Labster Trust Center](https://help.labster.com/en/articles/11662400-labster-trust-center.md): Serves as your central hub for understanding how Labster protects your data and maintains the highest standards of security and compliance.
- [How to find your Labster Customer Success Manager \(CSM\) details](https://help.labster.com/en/articles/13548632-how-to-find-your-labster-customer-success-manager-csm-details.md): Find your Customer Success Manager details