Labster Bookstore Pay Process

Introducing a new model where we engage with bookstores directly to give students immediate access to our platform.

Labster works with the bookstore to finalize a purchase in which they buy the licenses. This way, the bookstore owns the Labster purchasing relationship and can sell the licenses to students directly. This helps avoid asking students to use their credit cards on the Labster website directly.

As an additional benefit, the bookstore may even promote the need to purchase these licenses (through printed flyers, etc). This helps students understand they need to purchase this critical access, which will benefit their academic success while removing any confusion or hiccups with the voucher process. The bookstore will receive all of the necessary vouchers upfront and be able to give the students access from day one!

1. The institution and Labster come to an agreement that the payment method will be made via the bookstore.

Labster contracts directly with the institution’s bookstore for a specific number of student users.

2. An order form is then generated (with a minimum number of committed users). Both the bookstore and institution partners sign the order form.

Labster and the bookstore will agree to a specific number of committed student users. The institution will then sign off on the access and use terms, and the bookstore will sign off on the payment terms. Bookstores must pay within the payment terms in the order form.

The institution will be agreeing to the Software Access Agreement
The bookstore will be agreeing to pay the committed amount

3. Labster will send an email to the bookstore contact (from order form) with the voucher codes.

This email will be sent to the bookstore within a week of implementation and it will contain two attachments; an Eexcel file and a PDF.

These attachments will be identical and hold all of the voucher codes for the students to purchase from the bookstore. Labster will also include extra vouchers (above the institution's anticipated number of users). Students will be prompted to enter the voucher code they purchased after launching their first simulation.

4. Labster will invoice for the committed number of users and then issue vouchers for 150% of the expected number of student users for the contract start and end dates.

Labster will invoice the bookstore for the agreed minimum number of committed users within the net terms specified in the order form. The bookstore will receive 150% of vouchers requested by the institution upfront. (Note: This payment method allows for the institution/admin/faculty to have software access upon contract start date and students to have access immediately upon purchasing and registering a voucher/code.)

Any additional vouchers above the bookstore's commitment will ensure bookstores don’t run out of vouchers during critical times such as course start dates. As outlined in the Labster order form, any additional vouchers used over the bookstore committed amount paid upfront will follow a usage model, and as such, will be invoiced regularly after they are applied. In the case that the 150% of vouchers run out and the institution requires additional vouchers, provided their contract is still active/doesn’t expire prior to the course end date, more vouchers can be requested through the Labster Account Manager.

Note:

Vouchers unused after the order form/contract end date automatically expire. A new order form will be required to generate additional vouchers.
Each voucher can only be applied once per seat and per course. Multiple courses within the contract term require multiple vouchers even if used by the same student.
Vouchers can only be applied to courses that are associated with the same contract

Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.