While using Labster Direct, you can face some login issues. Here's how to reset your password and what to do if your activation link is not working.
If you have forgotten your password
You can reset your password by launching a simulation and clicking on "forgot password" when the pop-up appears.
Please reset the password using the same email address you signed up with. In most cases, this is your student email!
If your activation link account is broken
If after registering to Labster Direct, you received an activation link and see this error message, it means either the activation link has expired, or there is a server error:
Just try to log in to your account from your course or simulation's link (do not try to access the confirmation again). If you still receive an error message, contact our Support Team and we'll gladly activate your account manually!
If you face any other difficulties, try clearing your browser cache & cookies!