Accessing the Trust Center
Navigate to the Labster Trust Center URL
Review publicly available information
Click "Get access" to request sensitive documentation
Security Review Process
To view and download sensitive security information:
Click the "Get access" button in the top right corner
Complete the security review form
Our security team will review your request
Upon approval, you'll receive access to download sensitive documents
Key Features
1. Compliance & Certifications
Labster maintains the following certifications and compliance standards:
SOC 2 Type 2: Demonstrates our commitment to security, availability, processing integrity, confidentiality, and privacy
TX-RAMP: Texas Risk and Authorization Management Program certification
VPAT: Voluntary Product Accessibility Template for accessibility compliance
2. Available Documents
Public Documents
VPAT (Accessibility compliance)
Service Level Agreement
Private Documents (Requires Access)
SOC 2 Report
SOC 2 Type 2 Bridge Letter
Pentest Report
Risk Assessment
HECVAT Full
3. Risk Profile
Our Risk Profile provides transparency about:
Data Access Level: Public
Impact Level: Low
Recovery Time Objective: 24-48 hours
4. Security & Privacy Categories
Data Security & Privacy
Data Backups
Data Protection
Data Retention
Access Control
Access Control Policy
Asset Management
IT Acceptable Use
Incident Response
Business Continuity Plan
Disaster Recovery Plan
Incident Response Plan
Reports & Assessments
Pentest Report
SOC 2 Report
SOC 2 Type 2 Bridge Letter
Self-Assessments
HECVAT Full
Risk Assessment
App Security
Software Development Lifecycle
Vulnerability & Patch Management
Legal
Subprocessors
Cyber Insurance
Data Subject Requests
5. Subprocessor List
We maintain full transparency about our third-party vendors. Our subprocessors include:
Frequently Asked Questions
How do I request access to sensitive documents?
Click the "Get access" button and complete our security review form. Our team will review your request and grant access upon approval.
How long does the access approval process take?
Typically, access requests are reviewed within 1-2 business days.
Can I bulk download all documents?
Yes, once you have access, you can use the "Bulk download" button to download all available documents at once.
How often are the documents updated?
We update our security documentation regularly. SOC 2 reports are updated annually, while other documents are updated as needed.
Who can I contact for questions about specific security practices?
If you have questions not answered in the Trust Center, please contact our support team or your account manager.
Additional Resources
Contact Us
For additional security-related questions or concerns, please contact:
Email: security@labster.com
Support: customer.support@labster.com