At Labster, we are dedicated to providing excellent support to all our users. Whether you are an Instructor, LMS Administrator, or Student, we offer various channels to assist you in getting the most out of our platform.
🗨️ Live Chat with our Support Team
For personalized assistance, our Support team is ready to help via live chat. Compared to phone support, this method allows us to understand your technical setup better and provide tailored solutions.
The blue icon to start a chat looks like this 👇
and is located in the lower right corner of your screen.
Whenever you see this blue button, it means that you can start a chat with us!
We strongly encourage you to start a conversation as a logged-in user. If you have an account with my.labster.com or from your Labster Dashboard in the school Portal/LMS (Blackboard, Canvas, Moodle..).
Start a chat from this article
Click on the appropriate link below and a chat will start from the same blue icon mentioned above 👇
🧑💻 Student Support
📧By email: customer.support@labster.com
Where our live chat is available
Help Center
Click on the blue icon located in the lower right corner
If the article didn't help, you can react negatively and the chat will start automatically from the same blue icon as mentioned above
Logged in Users
From Course Manager, for course manager users only (my.labster.com)
on the login page, and after you are logged in hit the blue button located in the lower right corner of the page
From your School Portal/LMS (Canvas, Blackboard, Moodle..)
go to your assignement/course and open your Labster dashboard (can be found as a course assignment) hit the blue button located in the lower right corner
🔎Other Help
📚 Help Center Articles
Our Help Articles are based on real user experiences and feedback.
They address a wide range of topics and concerns, and we continuously update them to ensure you have access to the most relevant and up-to-date information.
If you're facing a challenge or have a question, searching the Help Articles by keywords often provides a quick and effective solution, saving you time and effort.
If you find an article useful or that needs to be clarified, please share your feedback with us!
📞Phone Support Stopped
Labster no longer offers phone support as live chat and email are the proven most efficient ways to assist our users.
At Labster, we value your feedback and aim to offer top-notch support to enhance your learning experience.
Feel free to contact us anytime through live chat, and we'll be delighted to help you succeed in your educational journey.