Frequently Asked Questions

Quickly find answers to common questions that others are currently asking. The answer you are looking for might already be here.

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18 articles in this collection
Written by Emma, Andra, and Alexander Skyum Mortensen

How do I access Labster simulations?

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Written by Emma
Updated over a week ago

Where do I apply the voucher code I bought?

Here's how to apply the voucher code you bought from your school book store
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Written by Emma
Updated over a week ago

Can I skip a mission in the simulation?

Skipping specific missions is not possible.
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Written by Emma
Updated over a week ago

How do I reset my password?

If you have forgotten your password, follow the steps below.
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Written by Emma
Updated over a week ago

Can I play the simulations on an iPad or a tablet?

Mobile devices such as smartphones or tablets are not supported.
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Written by Emma
Updated over a week ago

How do I exit a simulation?

Here is how to exit a simulation at any time.
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Written by Emma
Updated over a week ago

How can I clear browser cache and cookies?

Instructions for Google Chrome, Mozilla Firefox and Safari browsers
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Written by Emma
Updated over a week ago

What are the supported devices and platforms for VR simulations?

The devices you can use with Labster's VR simulations
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Written by Emma
Updated over a week ago

How do I access to Biology 101L via Study.com?

How to access Labster simulations via Study.com
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Written by Emma
Updated over a week ago

I cannot access the simulations assigned to me, what do I do?

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Written by Emma
Updated over a week ago

I've lost my voucher, what do I do?

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Written by Emma
Updated over a week ago

I cannot login, what do I do?

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Written by Emma
Updated over a week ago

I am having an issue with the payment link. What do I do?

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Written by Emma
Updated over a week ago

What languages do Labster Simulations support?

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Written by Emma
Updated over a week ago

Why is the simulation share button missing on the simulation pages?

How to share the simulations via the Labster Simulation page if you cannot see a share button
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Written by Alexander Skyum Mortensen
Updated over a week ago

How do I cancel my subscription?

Here is how to request a cancellation of your recurring and trial subscriptions.
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Written by Emma
Updated over a week ago

I have an individual subscription and I can't find the login screen

Login flow changed for individual subscribers.
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Written by Andra
Updated over a week ago

How do I access Labster simulations as a Springer student?

If you have purchased a softcover or e-book from Springer, follow these instructions in order to get access to the Labster simulations.
Emma avatar
Written by Emma
Updated over a week ago