Labster FAQ'S

Where you can get answers to questions that are asked... frequently. 🔎

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27 articles in this collection
Written by Michael Bodekaer, Emma, Andra and 2 others

What is Labster?

We aim to radically improve science education

Written by Michael Bodekaer
Updated over a week ago

Bringing Learning Online in Response to COVID-19

Move Your Science Course Online with Labster

Written by Steve
Updated over a week ago

Where do I apply the voucher code I bought?

Here's how to apply the voucher code you bought from your school book store

Written by Emma
Updated over a week ago

Can I play the simulations on an iPad or a tablet?

Mobile devices such as smartphones or tablets are not supported.

Written by Emma
Updated over a week ago

How can I clear browser cache and cookies?

Instructions for Google Chrome, Mozilla Firefox and Safari browsers

Written by Emma
Updated over a week ago

I've lost my voucher, what do I do?

Written by Emma
Updated over a week ago

I am having an issue with the payment link. What do I do?

Written by Emma
Updated over a week ago

How do I cancel my subscription?

Here is how to request a cancellation of your recurring subscription

Written by Steve
Updated over a week ago

Simulated learning

How much simulated learning should be used in my courses?

Written by Emma
Updated over a week ago

How to exit a simulation?

Here is how to exit a simulation at any time.

Written by Michael Bodekaer
Updated over a week ago

Access Faq's

How do I reset my password?

Security is important. Please don't use password1234! 🔐

Written by Emma
Updated over a week ago

The license has expired error message

Written by Steve
Updated over a week ago

University of New England: how to access Labster

How to purchase access to the Labster simulations for your course BIOL1040

Written by Emma
Updated over a week ago

I cannot login, what do I do?

Written by Emma
Updated over a week ago

How do I access to Biology 101L via Study.com?

How to access Labster simulations via Study.com

Written by Emma
Updated over a week ago

I cannot access the simulations assigned to me, what do I do?

Written by Emma
Updated over a week ago

I have an individual subscription and I can't find the login screen

Login flow changed for individual subscribers.

Written by Andra
Updated over a week ago

You now have a new Webpage that does not allow me to enter my current Labster account.

Students have the same problem.

Written by Steve
Updated over a week ago

How do I access Labster simulations as a Springer student?

If you have purchased a softcover or e-book from Springer, follow these instructions in order to get access to the Labster simulations.

Written by Emma
Updated over a week ago

Simulations Faq's

How do I access Labster simulations?

Written by Emma
Updated over a week ago

Can I skip a mission in the simulation?

Skipping specific missions is not possible.

Written by Emma
Updated over a week ago

What languages do Labster Simulations support?

Written by Emma
Updated over a week ago

Why is the simulation share button missing on the simulation pages?

How to share the simulations via the Labster Simulation page if you cannot see a share button

Written by Alexander Skyum Mortensen
Updated over a week ago

Multiple attempts when resuming

What happens when you pause and later resume

Written by Michael Bodekaer
Updated over a week ago

I see a pink wall in the simulation

This is related to the graphic cards driver

Written by Steve
Updated over a week ago

Long loading time

The simulation will not load, or nothing happens when pressing the start button

Written by Michael Bodekaer
Updated over a week ago

Vr Faq's

What are the supported devices and platforms for VR simulations?

The devices you can use with Labster's VR simulations

Written by Emma
Updated over a week ago