Labster FAQ'S

What is Labster?

We aim to radically improve science education

Written by Michael Bodekaer
Updated over a week ago

Bringing Learning Online in Response to COVID-19

Move Your Science Course Online with Labster

Written by Ugo Portela
Updated over a week ago

Simulated learning

How much simulated learning should be used in my courses?

Written by Ugo Portela
Updated over a week ago

What simulations are available and how can I try them?

A quick summary for the teachers who are just getting started.

Written by Ugo Portela
Updated over a week ago

How do I access Labster simulations?

Written by Ugo Portela
Updated over a week ago

Can I play the simulations on a phone, an iPad or a tablet?

Mobile devices such as smartphones or tablets are not supported.

Written by Ugo Portela
Updated over a week ago

How to exit a simulation?

Here is how to exit a simulation at any time.

Written by Michael Bodekaer
Updated over a week ago

Can I skip a mission in the simulation?

Skipping specific missions is not possible.

Written by Ugo Portela
Updated over a week ago

What languages do Labster Simulations support?

Written by Ugo Portela
Updated over a week ago

Why is the simulation share button missing on the simulation pages?

How to share the simulations via the Labster Simulation page if you cannot see a share button

Written by Ugo Portela
Updated over a week ago

Multiple attempts when resuming

What happens when you pause and later resume

Written by Michael Bodekaer
Updated over a week ago

Long loading time

The simulation will not load, or nothing happens when pressing the start button

Written by Michael Bodekaer
Updated over a week ago

Labster Channel Partners

Written by Ugo Portela
Updated over a week ago

How do I reset my password?

Security is important. Please don't use password1234! 🔐

Written by Ugo Portela
Updated over a week ago

Where do I apply the voucher code I bought?

Here's how to apply the voucher code you bought from your school bookstore

Written by Ugo Portela
Updated over a week ago

I am having an issue with paying for access. What do I do?

Written by Ugo Portela
Updated over a week ago

I've lost my voucher, what do I do?

If you get prompted to Enter a Voucher but have lost your voucher, please reach out to our Support team with a proof of purchase.

Written by Ugo Portela
Updated over a week ago

The License has expired

Please ask your instructor to reach out to us in case you received the message that the license has expired.

Written by Ugo Portela
Updated over a week ago

University of New England: how to access Labster

How to purchase access to the Labster simulations for your course BIOL1040

Written by Ugo Portela
Updated over a week ago

I cannot login, what do I do?

Written by Ugo Portela
Updated over a week ago

How do I access to Biology 101L via Study.com?

How to access Labster simulations via Study.com

Written by Ugo Portela
Updated over a week ago

I cannot access the simulations assigned to me, what do I do?

Written by Ugo Portela
Updated over a week ago

How do I access Labster simulations as a Springer student?

If you have purchased a softcover or e-book from Springer, follow these instructions in order to get access to the Labster simulations.

Written by Ugo Portela
Updated over a week ago

What are the supported devices and platforms for VR simulations?

The devices you can use with Labster's VR simulations

Written by Ugo Portela
Updated over a week ago