If you cannot hear the audio, here are a few things to check:
1) Sound in the Simulation
On your LabPad, click on the sound icon, on the top-right and make sure sounds are enabled: 🔉
2) Sound in your device
Check if your computer's sound is muted or the volume is set very low:
3) Browser settings
Check your browser settings and make sure that the audio is not muted. You can do this by right-clicking on the tab with your simulation and then selecting the "Unmute site" option:
Technical glitch
If the simulation still has no sound after doing all the troubleshooting steps above, try to switch browsers (Chrome to Mozilla, Mozilla to Chrome) and check if the simulation will have sounds in a different browser.
❌ Keep in mind that we do not support Safari, Opera, Edge.
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵 click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com