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How do I clear my browser cache and cookies?

If you're encountering a glitch or noticing that the simulation is running slowly, these troubleshooting steps are for you.

Updated over 2 weeks ago

✅Instructions for our supported browsers: Google Chrome, Mozilla Firefox & Microsoft Edge.

🔧Clearing your browser's cache and cookies

When your browser caches a file, it may continue loading the older version even after we've made updates. To make sure you’re seeing the latest version, we recommend clearing your browser cache and restarting your browser.
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Labster is exclusively compatible with Google Chrome version 114 and higher.

Here is how to update your Chrome browser: Update Google Chrome

 



Instructions for Safari, Opera & other browsers

Because of specific components used in our simulations, Safari is not currently a supported browser. We recommend using Google Chrome, Mozilla Firefox, or Microsoft Edge for the best experience.

Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.

To get in touch with our Support Team, you can:

click on the blue button located at the bottom right of the screen

📚 Help Center article Contact Support

 


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