If you are playing Labster Serie Simulation - you can notice that there is no LabPad, You can see the notification Task on the top right - please contact directly our Support team!
If you cannot pick an item during the simulation, here is what to do.
Make sure you are not already holding an item
✅ The system is designed to only pick up one item at a time.
Sometimes you are unable to pick an object up because you are still holding another object: drop the object you're holding on a table and try to pick the other object up.
⚠️Note: In most cases, you need to drop the item that you currently holding on to where you have picked it up, initially.
Also, if you had moved from one workbench to another without dropping the object you have to go back to the workbench to drop the item there.
In the image below, notice that the player is already holding a lab coat, which is preventing them from picking up more items.
Basic Troubleshooting
If you are not holding another item, it might be a glitch.
✅ You might need to
Load the simulation from a checkpoint or
Clear your browser cache & cookies
Try it in another browser (switch to Mozilla Firefox or Google Chrome).
Note: If Accessibility Mode is ON, you need to click on the "tab" button on your keyboard to highlight clickable items in the simulation
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵 click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com