Error message while inviting your students or they don't receive the invitation email
If you are accessing Labster through https://my.labster.com and your students are not receiving the invitation email or you are receiving the "Student onboarding error" message
Please follow these steps:
Ask your students to check their Junk/Spam folder in their email,
Contact your LMS Admin and make sure that our domains mail.my.labster.com and eu.mail.my.labster.com and email addresses
no-reply@mail.my.labster.comandno-reply@eu.mail.my.labster.comare allowed and whitelisted.
Students are listed as "invited" but nothing happens
If your students are listed as "invited", then they can request a new activation email by going to my.labster.com and clicking the 'forgot password?' link.
If they still aren't receiving that activation email, please feel free to have them reach out to our support team for further assistance!
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com