Access and Setup

Students don't receive their invitation email from Course Manager

Error message while inviting your students or they don't receive the invitation email

If you are accessing Labster through and your students are not receiving the invitation email or you are receiving the "Student onboarding error" message

Please follow these steps:

  1. Ask your students to check their Junk/Spam folder in their email,

  2. Contact your LMS Admin and make sure that our domains and and email addresses and are allowed and whitelisted.

Students are listed as "invited" but nothing happens

If your students are listed as "invited", then they can request a new activation email by going to and clicking the 'forgot password?' link.

If they still aren't receiving that activation email, please feel free to have them reach out to our support team for further assistance!

If you'd like to know more, please don't hesitate to contact our support team: