Error message while inviting your students or they don't receive the invitation email

If you are accessing Labster through https://my.labster.com and your students are not receiving the invitation email or you are receiving the "Student onboarding error" message

Please follow these steps:

1. Ask your students to check their Junk/Spam folder in their email,

2. Contact your LMS Admin and make sure that our domains mail.my.labster.com and eu.mail.my.labster.com and email addresses no-reply@mail.my.labster.com and no-reply@eu.mail.my.labster.com are allowed and whitelisted.

Students are listed as "invited" but nothing happens

If your students are listed as "invited", then they can request a new activation email by going to my.labster.com and clicking the 'forgot password?' link.

If they still aren't receiving that activation email, please feel free to have them reach out to our support team for further assistance!

If you'd like to know more, please don't hesitate to contact our support team: