At Labster, we are dedicated to providing excellent support to all our users. Whether you are an instructor, LMS Administrator or a student, we offer various channels to assist you in getting the most out of our platform.
Please familiarize yourself with our support options below.
📚 Help Center Articles- Comprehensive Resource Hub
Our Help Articles are based on real user experiences and feedback.
They address a wide range of topics and concerns, and we continuously update them to ensure you have access to the most relevant and up-to-date information.
If you're facing a challenge or have a question, searching the Help Articles by keywords often provides a quick and effective solution, saving you time and effort.
🗨️Live Chat with our Support Team
For more complex issues or personalized assistance, our Support team is ready to help via live chat. Compared to phone support, this method allows us to better understand your technical setup and provide tailored solutions.
To access live chat support:
Whenever it's possible, we highly recommend you access your Labster's dashboard and open a chat from there thanks to the blue icon on the right corner bottom as a logged-in user. This will help us to gather all the relevant data without asking!
Visit our website and look for the Live Chat button, usually located in the top right corner of the page.
Click on the button below and select the appropriate category: "Student Support" or "Instructor Support."
At the end of every Help Center article by clicking on the blue button "Contact Labster support💻 "
Click here for Student Support
Click here for Instructor Support
Describe your query or concern, and our support team will join the chat to assist you promptly.
📞Phone Support - Assistance for Instructors only
Our phone support is exclusively available for instructors who require direct assistance. If you are an instructor and need personalized guidance, you can reach out to us by phone at +1 888 308 7056.
At Labster, we value your feedback and aim to offer top-notch support to enhance your learning experience.
Feel free to contact us anytime through live chat, and we'll be delighted to help you succeed in your educational journey.