Our team is happy to help process all eligible refunds!
You are only eligible for a refund if your purchase meets the following requirements:
-
If your purchase was made directly through Labster
-
If you have not yet completed any simulation
-
If you purchased access to the same course more than once within the same semester
-
If the payment method has changed from personal to institutional and you have not yet completed multiple simulations (i.e school is responsible for purchasing access to a course, instead of individual students)
If your purchase was made on a platform other than Labster.com, you must contact the original place of purchase in order to request a refund. We are unable to process refunds for purchases made outside of Labster.
Bookstore Purchase:
If you have purchased access from your campus or online bookstore, you must reach out to the Bookstore directly for a refund.
How to request a refund for online payment through Labster.com
Please reach out to our team with the following information:
-
Purchase receipt
-
Email used when purchasing access
-
Last 4 digits of the credit card (in case the purchase receipt is not available or does not contain the information)
-
Your card's expiration date
-
Date of purchase (in case the purchase receipt is not available or does not contain the information)
-
Reason for refund