Labster voucher is a 10-digit code that is exclusive to you and to a particular course. That means that you only need to enter it once per course.
Voucher codes are sold only by the school or campus's bookstore.
How to enter your voucher code?
This will work differently for users who access Labster through their LMS (Canvas, Blackboard, Brightspace, Moodle, Sakai, Schoology, Google Classroom, etc.) or directly through the Course Manager (my.labster.com). Ensure you are using a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge for the best experience.
School Portal / LMS
Login to your LMS (Canvas, Blackboard, Moodle..) as you would normally do.
Access your Course or Assignment. Labster's simulations are embedded in your course content, and they are posted as links. Typically, you can find the simulations as assignments in the course content > Assignments, Modules, or the Instructor's Syllabus.
Launch a simulation from within your course
If you are using Blackboard or Canvas, specific steps will guide you to the Labster simulations:
For Blackboard: Locate Labster assignment links added by your instructor, usually under the course content or assignments sections. Click a link to launch and follow the "Apply Voucher" option on the launch page.
For Canvas: Navigate to Assignments or Modules and select a Labster simulation. Use the "Apply Voucher" button on the launch screen to input your code.
On the loading screen, Apply the voucher code Enter your 10-digit voucher code carefully, ensuring there are no unnecessary spaces before or after the code to avoid errors like "voucher not found."
Note: Please check the assignment's start date as the option to apply the voucher code will be available only once the assignments are unlocked. Ensure you are also using a supported browser for compatibility. If issues persist, try clearing your browser's cache or switching to another supported browser like Google Chrome.
Additionally, be aware of the payment method set by your institution. Some courses may use credit card payments instead of vouchers, in which case voucher codes cannot be applied. Confirm the payment method with your instructor or the institution’s admin team.
Video how to apply the voucher code below - example from Moodle
Video how to apply the voucher code below - example from Moodle
Accessing the assignments via a direct link or URL will not work. See screenshot below
Accessing the assignments via a direct link or URL will not work. See screenshot below
Course Manager
Login to your account through the website - my.labster.com.
On the left-hand section of the Dashboard select a course, and go to "Assignments". Please check out our article How to Purchase Access Through Labster's Course Manager for more information.
Launch a Labster simulation.
On the loading screen, hit "Purchase Access" > "Pay by Voucher"
Then you will be prompted to enter your voucher code.
An issue with your voucher code?
Voucher not received
If you have purchased a voucher but haven't received it yet, contact the bookstore directly to confirm with them the status of your order. Codes can be sent by mail or email, and each bookstore decides on the method of delivery.
Error message while applying the code
If you receive an error message when you apply for your voucher, contact our support team with the code and proof of payment. We will be happy to help you!
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com