Troubleshooting the E1002 Error in Labster
The E1002 error in Labster, also referred to as the 'Missing Validation Cookie' error, is commonly caused by specific device or browser settings interfering with Labster's authentication process. This guide presents an overview of the error, its causes, and step-by-step troubleshooting instructions for various devices and browsers.
Overview: What is the E1002 Error?
The E1002 error occurs when something interrupts the proper loading of Labster simulations. This error may stem from:
Browser-related issues such as outdated versions or blocked cookies.
Network restrictions on your device or institutional settings.
Incompatible devices like phones, which are not supported by Labster simulations.
For a reliable experience, use a supported browser such as Google Chrome or Firefox on compatible devices such as computers, tablets, or Chromebooks. Ensure that all applications, browsers, and devices are fully updated.
General Guidance for Troubleshooting
To begin resolving the E1002 error:
Use the Labster App (iPad and Chromebook only) or a Supported Browser - Labster works best with the Google Chrome, Microsoft Edge or Firefox browsers. Avoid using unsupported browsers such as Safari, Brave, or Opera, particularly on computers and Mac devices. If you experience issues in one supported browser (e.g., Chrome), switch to another supported browser (e.g., Firefox). - Update all browsers to the latest version, as outdated software might interfere with simulation loading.
Address Browser Settings - In Chrome: - Open Chrome, navigate to 'Settings,' and then go to 'Privacy and security.' - Select 'Clear browsing data' and ensure both 'Cookies and other site data' and 'Cached images and files' are checked. Choose 'All time' and click 'Clear data.' - Make sure cookies and pop-ups are enabled in Chrome's settings.
Device-Specific Instructions
For iPads
iPads often require adjustments to browser settings to avoid authentication issues. Follow these steps:
Update Safari Settings: - Disable the following settings: - Prevent Cross-Site Tracking - Block Pop-ups - Block Cookies
Update Chrome Settings (if using Chrome): - Enable 'Allow Cross-Site Tracking.' - Set the default site view to "Mobile" under Content Settings. - Ensure 'Block Pop-ups' is turned off.
Check Advanced Options If certain options (e.g., Block Cookies) are not visible within the basic settings, navigate to the iPad's advanced Safari settings and make necessary adjustments.
For Phone
❌ Labster is not compatible with any phone devices at this time. This limitation will likely result in the E1002 error if Labster is accessed on a phone. Use a computer, tablet, or Chromebook instead.
For Chromebooks
If using a Chromebook, distinguish between related error codes (e.g., E1000 vs. E1002) and apply the specific troubleshooting guide for the error encountered. Ensure your browser is supported (Chrome or Firefox) and your Chromebook is properly updated.
Additional Note
🍪 If you already have enable cookies settings in your browser and still are facing this error message, please try to close all your tabs, clear your browser cache & cookies
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com