Some users may encounter errors, glitches, or other issues when using the Labster app to play simulations. This article will help you diagnose and troubleshoot these issues to make sure you have a smooth experience.
1.Ensure the device and simulation compatibility with the app
📱Your device
Unsupported Devices:
Android phones and tablets
iPhones
✅Labster app is compatible with iPads and Chromebooks.
❌Labster app is NOT compatible with any smartphone.
Check out the following article to ensure your device is compatible with Labster simulations.
🧪The simulation
Not every simulation is currently compatible with the app.
When clicking on the simulation from your assignment, if you spot an Apple logo beside a simulation, it means it's supported on iPads.
Similarly, if you see the Chromebook logo, that particular simulation is compatible with supported Chromebooks:
2. Ensure you are playing the simulation with the app
To launch simulations in the app, on your iPad or Chromebook, you need to follow these steps:
📱iPad:
Download the app: Apple App Store - Labster app
Access your assignments: How to access Labster simulations on an iPad
💻Chromebook:
Download the app: Google Play Store - Labster app
Access your assignments: How to access Labster simulations on a Chromebook
Please note that if you are accessing Labster simulation from your LMS or school Portal (Canvas, Blackboard, Moodle..) you need to log in from
Troubleshoot errors or issues when using the native app
'E1002' error (Missing validation cookie)
Please make sure that cookies are enabled on your device.
Note: Labster requires Google Chrome version 114 or higher to function properly.
Here is how to update your Chrome browser: Update Google Chrome
'E1003' error or missing 'Play in app' button
If you don't see the Play in app button, or you're seeing the E1003 error, please follow these troubleshooting steps:
On your iPad, Go to Settings and select Safari, then turn off the Block Pop-ups option:
Next, go to Settings and select Chrome, and make sure that:
The Default Browser App is set to Chrome
Allow Cross-Website Tracking option is enabled
Lastly, open Chrome, open the menu and click on the Settings option:
Then, scroll down and select the Content Settings option:
Here, please make sure that:
Block Pop-Ups option is set to Off
Default site view is set to Mobile
Update your browser:
An outdated browser can cause simulations to crash. Ensure your browser is updated to the latest version.
For Chrome Users: Update Chrome by visiting:
chrome://settings/help. After updating, relaunch your browser and reopen the simulation.
Additional troubleshooting steps:
Clear the cache and cookies from your browser.
Disable any interfering browser extensions.
Restart your device and relaunch the simulation.
You can also follow the steps shown in this video.
Troubleshooting for Chromebooks:
Make sure cookies are enabled in Chrome
Make sure you are not using Incognito mode
Update your Chrome OS to the latest version
Note: Labster requires Google Chrome version 114 or higher to function properly. If your Chromebook cannot be updated, you might not be able to use it to play Labster simulations.
The simulations are crashing or glitching
Make sure your device is up to date:
Restart your device
Make sure you have a stable and strong internet connection
Plug your device in and make sure it's charging as this will increase performance
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com