Difficulties loading a simulation? Please see this article instead.
If you ever get stuck during a simulation, or find it hard to solve a specific challenge, here are a few suggestions to help guide you through it.
LabPad Detailed Instructions
If you are not sure what to do at certain steps of the simulation, click on the LabPad and carefully read the description. Ensure that you have followed all the LabPad instructions properly.
Restarting a Mission
You can always restart a specific mission, by clicking Load Checkpoint in the Mission tab on the LabPad.
This is helpful if you e.g. realize that you have completed the steps incorrectly, or would like to re-read some of the instructions from earlier steps.
Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.
Looking for supported browsers? Checkout Firefox, Chrome or Safari 💬
Labster simulation system requirements? Please refer to this Specifications 💻Encounter any technical issue? Follow the basic labster troubleshooting 🔧
Want to get a demo of Labster? talk to us to better understand our Pricing 🔑
Want to get the latest insights from experts? Please go to Webinars 📣
Want to discover new ways of teaching and learning? check out Labster blog 📚
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Want to know more?🔎
👉 Basic Labster Troubleshooting
👉 Pressing Start shows Resume button: Simulation doesn't start
👉 Loading Stops at 0% within an iframe
👉 Loading error at 25% progress: Antivirus Blocking Labster
👉 Stuck on teleporting screen
👉 Red Screen on Mac in Safari/Firefox
👉 Loading difficulties
👉 Out of Memory error message
👉 Black screen when entering a simulation
👉 Media won't work in Safari
👉 Missing element
👉 View Theory button is blank
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