Difficulties loading a simulation? Please see this article instead.

If you ever get stuck during a simulation, or find it hard to solve a specific challenge, here are a few suggestions to help guide you through it.

Technical Aspects

Always make sure that:

  • Your operating system is up to date
  • You are playing the simulation on Mozilla Firefox (a free browser, an alternative to Google Chrome).
  • If you're using Safari, change your browser. Safari is not supported and will glitch our simulations.
  • If you get stuck, try playing the simulation from the beginning at least one more time

LabPad Detailed Instructions

If you are not sure what to do at certain steps of the simulation, click on the LabPad and carefully read the description. Ensure that you have followed all the LabPad instructions properly. 

Restarting a Mission

You can always restart a specific mission, by clicking Load Checkpoint in the Mission tab on the LabPad.
This is helpful if you e.g. realize that you have completed the steps incorrectly, or would like to re-read some of the instructions from earlier steps.

If these tips aren't enough to get you to progress with your simulations, please check our Basic Troubleshooting guide:


Looking for supported browsers? Checkout Firefox or Chrome 💬
Labster simulation system requirements? Please refer to these Specifications 💻Encountered any technical issues? Follow the Basic Labster Troubleshooting 🔧
Want to get a demo of Labster? Talk to us to better understand our Pricing 🔑
Want to get the latest insights from experts? Please watch our Webinars 📣
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