There are currently only two ways Labster can be accessed and this depends on how your institution is set up.
Some users might need to log in to Labster directly, through our Course Manager
While other users need to access Labster simulations through their Learning Management System (Canvas, Blackboard, Moodle, Brightspace, etc.).
This article will help you troubleshoot issues when you're unable to log in to your account and access your assignments.
Instructions for users who access Labster from
Labster's Course Manager
If you are unable to log into your Labster account, please follow these steps:
Log out from any active Labster account to ensure a fresh reset process.
Proceed to https://my.labster.com/ or open the Labster app on your device.
Click the 'Forgot password?' option.
Enter the email address registered with your Labster account and press the 'Send reset link' button.
Check your inbox for the password reset email and follow the instructions provided. *If you did not receive the password reset email, please check your "Spam/Junk" folders or promotions tabs.
A Learning Management System (Canvas, Blackboard, Moodle, Brightspace, etc.)
If your course is integrated with a Learning Management System, you only need to log in to your school portal to access Labster. The login link should be provided by your instructor or your institution, and if you are not sure where to log in, please consult with your instructor or school's IT administrator.
Access your school's Portal
Go to your Assignment or Teacher Syllabus
Search for Labster's simulation
Click on the simulation to launch it
Note: When accessing Labster through a Learning Management System, you are not required to log in to Labster and your assignments should launch automatically, without prompting you to log in.
Additionally, check the "Promotions" tab in your email if you don't find the email in your Spam/Junk folders.
Some users might see a login screen after clicking on their assignment.
This can happen because of the following issues:
Your device and/or browser are not supported
Make sure you are using a supported device and browser. See the following article to make sure your device and browser are compatible with Labster simulations:
Cookies are disabled or you are in Incognito mode
Make sure cookies are enabled in your browser and you are not in Incognito mode. See this article and follow the required steps to make sure cookies are enabled:
Cache and Cookies need to be cleared
If Cookies are enabled and you are still receiving the login screen please make sure Cache and Cookies have been cleared for All Time
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com