Most often, this issue occurs when an instructor copies the deep links of the simulation and adds them somewhere in the course. This error also occurs when instructors provide the deep links via email to the student instead of instructing them to access their simulation directly from their LMS.
To troubleshoot this, it's recommended to ensure that the students are accessing the unique simulation deep links directly inside the LMS and it should resolve the issue.
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com