If students are unable to install the Labster app on their school-managed Chromebooks, the device administrator will need to whitelist the app through the Google Admin Console. This guide is intended for IT administrators managing Chromebook fleets in educational institutions.
Prerequisites
Admin access to Google Admin Console
Administrative privileges for the organizational unit containing the Chromebooks
Step-by-Step Instructions
1. Access Google Admin Console
Navigate to admin.google.com
Sign in with your administrator account
Go to Devices > Chrome > Apps & Extensions
2. Add Labster App to Allowlist
Click the Add button (+ icon)
Search for "Labster" in the Chrome Web Store search field
Select the official Labster app from the results
Click Select
3. Configure App Settings
In the app configuration panel:
Set Installation to "Force install" or "Allow install"
Choose the appropriate organizational unit (OU) or apply to all devices
Set Pin to taskbar (optional, but recommended for easy student access)
Under User Experience:
Enable "Allow app to run in background" if needed
Configure any additional permissions as required
4. Apply Changes
Click Save to apply the policy
The changes may take up to 24 hours to propagate to all devices
Students may need to restart their Chromebooks or sign out and back in
To confirm the app is properly whitelisted:
Check the Apps & Extensions list in Admin Console
Verify the Labster app appears with the correct organizational unit
Test installation on a sample Chromebook device
Common Troubleshooting
App still won't install after 24 hours:
Verify the correct organizational unit is selected
Check that Chrome Education/Enterprise licenses are active
Ensure Chromebooks are properly enrolled in your domain
Students see "App blocked" message:
Confirm the app is set to "Allow install" or "Force install"
Check if there are conflicting policies blocking app installations
Additional Notes
Changes to Chrome policies can take up to 24 hours to sync
Students will need to access the Chrome Web Store or have the app auto-installed (if set to "Force install")
For bulk deployment, consider using "Force install" to automatically push the app to all managed devices
Need additional help?
If you continue to experience issues or need assistance with the whitelisting process, please contact: customer.support@labster.com