Clearing your browser's cache and cookies πŸ”§

If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent change. That’s why we ask you to clear your browser cache and then restart your browser.

Instructions for Google Chrome


Instructions for Mozilla Firefox

Instructions for Safari

The Safari browser is not currently supported. We encourage you to play the simulations in Mozilla Firefox.

Google Chrome
The keyboard shortcut to open an Incognito window:
Windows: Press Ctrl + Shift + n
Mac: Press ⌘ + Shift + n

Mozilla Firefox
The keyboard shortcut to open a private window:
Windows: Press Ctrl + Shift + p
Mac: Press ⌘ + Shift + p

If you'd like to know more, do not hesitate to contact our support team:



Looking for supported browsers? Checkout Firefox or Chrome πŸ’¬
Labster simulation system requirements? Please refer to these Specifications πŸ’»Encounter any technical issue? Follow the basic Labster troubleshooting πŸ”§
Want to get a demo of Labster? Talk to us to better understand our Pricing πŸ”‘
Want to get the latest insights from experts? Please go to Webinars πŸ“£
Want to discover new ways of teaching and learning? Check out Labster blog πŸ“š
Want to know the latest news from Labster? Please sign up to our newsletter πŸ’Œ

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Want to know more?πŸ”Ž

πŸ‘‰ What is Labster?
πŸ‘‰ Bringing Learning Online in Response to COVID-19
πŸ‘‰ Where do I apply the voucher code I bought?
πŸ‘‰ Can I play the simulations on an iPad or a tablet?
πŸ‘‰ I've lost my voucher, what do I do?
πŸ‘‰ I am having an issue with the payment link. What do I do?
πŸ‘‰ How do I cancel my subscription?
πŸ‘‰ How to exit a simulation?Β 

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