It is important to first confirm that the device you are using meets all of our minimum technical requirements. Labster simulations can only be used on laptop or desktop based computers, which meet the following requirements:


⭐ Processor: Dual core 2 GHz or higher

⭐ Memory: 4 GB or more

⭐ Graphic card: Intel HD 3000 / GeForce 6800 GT / Radeon X700 or higher

⭐ OS: Latest version of Windows (64-bit) or Mac OS

⭐ Supported browsers: Latest version of Firefox, Chrome or Safari

⭐ A stable internet Connection

Important: Labster simulations do not run on mobile devices such as smart phones and tablets.

Once you have confirmed that your device meets our tech requirements please follow the basic technical troubleshooting steps below.

Clear out your browser's history, cache and cookies (click on the name of the browser you use down below to see how to do it), close your browser and play the simulation from the start.

Instructions for Mozilla Firefox
Instructions for Google Chrome

Confirm the screen resolution on the device you are using is supported by Labster:Β 

Supported screen resolutionsΒ 

Switch the web browser you are using (occasionally using one of our other supported web browsers will resolve the issue you are experiencing)


Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.Β 



Looking for supported browsers? Checkout Firefox, Chrome or Safari πŸ’¬
Labster simulation system requirements? Please refer to this Specifications πŸ’»Encounter any technical issue? Follow the basic labster troubleshooting πŸ”§
Want to get a demo of Labster? talk to us to better understand our Pricing πŸ”‘
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Want to discover new ways of teaching and learning? check out Labster blog πŸ“š
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Want to know more?πŸ”Ž

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πŸ‘‰ How to access the Theory pages
πŸ‘‰ Saving points and simulation attempts
πŸ‘‰ Accessibility: Keyboard navigationΒ 

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