In some cases, users can get stuck at the "Teleporting" screen in a simulation. This usually occurs on low-end devices that have low amounts of system memory (RAM), or due to other technical/network issues. If you encounter this issue, we recommend that you close all other tabs in your browser and/or restart your laptop to free up system memory.
The Out of Memory error message usually indicates that your computer or browser has ran out of system memory. To troubleshoot and fix the issue, please ensure that:
You restarted your computer in order to free up system memory
Only Labster is open in your browser and all other tabs are closed
All other programs on your device are closed
Your computer meets the minimum system requirements for using Labster
You've cleared your browser's history, cache, and cookies (click on the name of the browser you use down below to see how to do it), and have closed your browser and restarted the simulation:
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵 click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com