Technical Issues

Sometimes things break down. Our Support Team is here to help.💻

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14 articles in this collection
Written by Michael Bodekaer, Emma, Alexander Skyum Mortensen and 1 other

Basic Labster Troubleshooting

Basic troubleshooting is essential to fixing technical issues.

Written by Ugo Portela
Updated over a week ago

Stuck in a simulation? Quick tips here.

Quick tips if you get stuck in a simulation, if it froze or you can't proceed as expected

Written by Emma
Updated over a week ago

How can I clear browser cache and cookies?

Instructions for Google Chrome and Mozilla Firefox browsers

Written by Emma
Updated over a week ago

Loading difficulties

What to do in case the simulation does not load or does not start.

Written by Emma
Updated over a week ago

Specific Cases

Out of Memory error message

Here is how to overcome an 'Out of Memory' error message

Written by Emma
Updated over a week ago

Loading Stops at 0% within an iframe

Labster must run in new window, and not in an iframe. Here is why.

Written by Michael Bodekaer
Updated over a week ago

Stuck on teleporting screen

Written by Ugo Portela
Updated over a week ago

Loading error at 25% progress: Antivirus Blocking Labster

Some anti-virus tools can block Labster. Here is how to fix.

Written by Michael Bodekaer
Updated over a week ago

View Theory button is blank

What to do if the 'View theory' button only shows a blank screen.

Written by Emma
Updated over a week ago

Pressing Start shows Resume button: Simulation doesn't start

How to fix a simulation that doesn't start after pressing "Start" and just shows a "Resume" button instead

Written by Michael Bodekaer
Updated over a week ago

Missing element

Steps to follow if a button, image or other element in the game is missing.

Written by Emma
Updated over a week ago

Black screen or Pink Objects

Here's what you can do if you only see a black screen after you entered a simulation or several objects are pink

Written by Alexander Skyum Mortensen
Updated over a week ago

Red Screen on Mac in Safari/Firefox

How to fix a red screen issue on Mac in Safari/Firefox

Written by Michael Bodekaer
Updated over a week ago

Media won't work in Safari

What you need to do when a media with sound does not play

Written by Emma
Updated over a week ago