Technical Issues

Sometimes things break down. Our Support Team is here to help.💻

Michael Bodekaer avatar Ugo Portela avatar
14 articles in this collection
Written by Michael Bodekaer and Ugo Portela
Specific Cases

Out of Memory error message

Here is how to overcome an 'Out of Memory' error message
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Loading Stops at 0% within an iframe

Labster must run in new window, and not in an iframe. Here is why.
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Stuck on teleporting screen

Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Loading error at 25% progress: Antivirus Blocking Labster

Some anti-virus tools can block Labster. Here is how to fix.
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

View Theory button is blank

What to do if the 'View theory' button only shows a blank screen.
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Pressing Start shows Resume button: Simulation doesn't start

How to fix a simulation that doesn't start after pressing "Start" and just shows a "Resume" button instead
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Missing element

Steps to follow if a button, image or other element in the game is missing.
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Black screen or Pink Objects

Here's what you can do if you only see a black screen after you entered a simulation or several objects are pink
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Red Screen on Mac in Safari/Firefox

How to fix a red screen issue on Mac in Safari/Firefox
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Media won't work in Safari

What you need to do when a media with sound does not play
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago