Technical Issues

Sometimes things break down. Our Support Team is here to help.💻

Michael Bodekaer avatar Emma avatar Alexander Skyum Mortensen avatar +1
13 articles in this collection
Written by Michael Bodekaer, Emma, Alexander Skyum Mortensen and 1 other

Basic Labster Troubleshooting

Basic troubleshooting is essential to fixing technical issues.
Steve avatar
Written by Steve
Updated over a week ago

Pressing Start shows Resume button: Simulation doesn't start

How to fix a simulation that doesn't start after pressing "Start" and just shows a "Resume" button instead
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Loading Stops at 0% within an iframe

Labster must run in new window, and not in an iframe. Here is why.
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Loading error at 25% progress: Antivirus Blocking Labster

Some anti-virus tools can block Labster. Here is how to fix.
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Stuck on teleporting screen

Steve avatar
Written by Steve
Updated over a week ago

Red Screen on Mac in Safari/Firefox

How to fix a red screen issue on Mac in Safari/Firefox
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Loading difficulties

What to do in case the simulation does not load or does not start.
Emma avatar
Written by Emma
Updated over a week ago

Stuck in a simulation? Quick tips here.

Quick tips if you get stuck in a simulation
Emma avatar
Written by Emma
Updated over a week ago

Out of Memory error message

Here is how to overcome an 'Out of Memory' error message
Emma avatar
Written by Emma
Updated over a week ago

Black screen or Pink Objects

Here's what you can do if you only see a black screen after you entered a simulation or several objects are pink
Alexander Skyum Mortensen avatar
Written by Alexander Skyum Mortensen
Updated over a week ago

Media won't work in Safari

What you need to do when a media with sound does not play
Emma avatar
Written by Emma
Updated over a week ago

Missing element

Steps to follow if a button, image or other element in the game is missing.
Emma avatar
Written by Emma
Updated over a week ago

View Theory button is blank

What to do if the 'View theory' button only shows a blank screen.
Emma avatar
Written by Emma
Updated over a week ago