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Technical Issues
Technical Issues
Sometimes things break down. Our Support Team is here to help.💻
+4
21 articles in this collection
Written by
Michael Bodekaer,
Mark Fuller,
Ugo Portela
and 4 others
My activation link is not working
Did you get a broken activation email when you registered an account? We'll help you out!
Written by
Carlo Antonio Ayapana
Updated over a week ago
How to retrieve your Console logs
In some cases and especially of technical bugs, our support team can ask you for a screenshot of your Console log, here's how to do it!
Written by
Aurélie M.
Updated over a week ago
Tips to optimize Chromebook performance
Tips to clean up your Chromebook and keep it fast
Written by
Aleksandar Pavlovic
Updated over a week ago
Basic Labster Troubleshooting
Basic troubleshooting is essential to fixing technical issues.
Written by
Ugo Portela
Updated over a week ago
Stuck in a simulation? Quick tips here.
Quick tips if you get stuck in a simulation, if it froze, or you can't proceed as expected
Written by
Ugo Portela
Updated over a week ago
How to load a simulation using Incognito/Private mode
This article will help you understand how to run a simulation in Private mode on Google Chrome and Mozilla Firefox
Written by
Aleksandar Pavlovic
Updated over a week ago
How can I clear the browser cache and cookies?
Instructions for Google Chrome and Mozilla Firefox browsers
Written by
Ugo Portela
Updated over a week ago
edX Page Not Available
Labster's edX platform has been discontinued. You can access any current courses on one of our new platforms!
Written by
Mark Fuller
Updated over a week ago
Loading difficulties
What to do in case the simulation does not load or does not start.
Written by
Ugo Portela
Updated over a week ago
Media won't work in Safari
What you need to do when a media with sound does not play
Written by
Ugo Portela
Updated over a week ago
Specific Cases
MacOS 11 - Big Sur Update issues
Loading stuck (24%) and/or "resolution not supported" error
Written by
Aurélie M.
Updated over a week ago
Out of Memory (Javascript / Unity) error message
Here is how to overcome an 'Out of Memory' error message
Written by
Ugo Portela
Updated this week
Loading Stops at 0% within an iframe
Labster must run in new window, and not in an iframe. Here is why.
Written by
Michael Bodekaer
Updated over a week ago
Black screen 405 and/or 505 Method Not Allowed
Are you receiving 405 and/or 505 Error message while playing the lab?
Written by
Dan Lasin
Updated this week
Stuck on teleporting screen
Written by
Ugo Portela
Updated over a week ago
Loading error at 25% progress: Antivirus Blocking Labster
Some anti-virus tools can block Labster. Here is how to fix it.
Written by
Michael Bodekaer
Updated over a week ago
View Theory button is blank
What to do if the 'View theory' button only shows a blank screen.
Written by
Ugo Portela
Updated over a week ago
Pressing Start shows Resume button: Simulation doesn't start
How to fix a simulation that doesn't start after pressing "Start" and just shows a "Resume" button instead
Written by
Michael Bodekaer
Updated over a week ago
Missing element
Steps to follow if a button, image or other element in the game is missing.
Written by
Ugo Portela
Updated over a week ago
Black screen or Pink Objects
Here's what you can do if you only see a black screen after you entered a simulation or several objects are pink
Written by
Ugo Portela
Updated over a week ago
Red Screen on Mac in Safari/Firefox
How to fix a red screen issue on Mac in Safari/Firefox
Written by
Michael Bodekaer
Updated over a week ago