Technical Issues

Sometimes things break down. Our Support Team is here to help.đŸ’»

Michael Bodekaer avatar Mark Fuller avatar Ugo Portela avatar +3
18 articles in this collection
Written by Michael Bodekaer, Mark Fuller, Ugo Portela and 3 others

How to retrieve your Console logs

In some cases and especially of technical bugs, our support team can ask you for a screenshot of your Console log, here's how to do it!
Aurélie M. avatar
Written by Aurélie M.
Updated over a week ago

Tips to optimize Chromebook performance

Tips to clean up your Chromebook and keep it fast
Aleksandar Pavlovic avatar
Written by Aleksandar Pavlovic
Updated over a week ago

Basic Labster Troubleshooting

Basic troubleshooting is essential to fixing technical issues.
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Stuck in a simulation? Quick tips here.

Quick tips if you get stuck in a simulation, if it froze, or you can't proceed as expected
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

How to load a simulation using Incognito/Private mode

This article will help you understand how to run a simulation in Private mode on Google Chrome and Mozilla Firefox
Aleksandar Pavlovic avatar
Written by Aleksandar Pavlovic
Updated over a week ago

How can I clear the browser cache and cookies?

Instructions for Google Chrome and Mozilla Firefox browsers
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

edX Page Not Available

Labster's edX platform has been discontinued. You can access any current courses on one of our new platforms!
Mark Fuller avatar
Written by Mark Fuller
Updated over a week ago

Loading difficulties

What to do in case the simulation does not load or does not start.
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Media won't work or Red screen in Safari

What you need to do when you have a problem playing our simulation from Safari
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago