Technical Issues
Sometimes things break down. Our Support Team is here to help.
10 articles in this collection
Written by Michael Bodekaer, Emma, and Alexander Skyum Mortensen
Written by Michael Bodekaer, Emma, and Alexander Skyum Mortensen
Loading Stops at 0% within an iframe
Labster must run in new window, and not in an iframe. Here is why.
Written by Michael Bodekaer
Updated this week
Updated this week
Loading error at 25% progress: Antivirus Blocking Labster
Some anti-virus tools can block Labster. Here is how to fix.
Written by Michael Bodekaer
Updated this week
Updated this week
Red Screen on Mac in Safari/Firefox
How to fix a red screen issue on Mac in Safari/Firefox
Written by Michael Bodekaer
Updated this week
Updated this week
Loading difficulties
What to do in case the simulation does not load or does not start.
Written by Emma
Updated this week
Updated this week
Stuck in a simulation? Quick tips here.
Quick tips if you get stuck in a simulation
Written by Emma
Updated this week
Updated this week
Out of Memory error message
Here is how to overcome an 'Out of Memory' error message
Written by Emma
Updated over a week ago
Updated over a week ago
Black screen when entering a simulation
Here's what you can do if you only see a black screen after you entered a simulation
Written by Alexander Skyum Mortensen
Updated over a week ago
Updated over a week ago
Media won't work in Safari
What you need to do when a media with sound does not play
Written by Emma
Updated over a week ago
Updated over a week ago
Missing element
Steps to follow if a button, image or other element in the game is missing.
Written by Emma
Updated over a week ago
Updated over a week ago
'View Theory' button is blank
What to do if the 'View theory' button only shows a blank screen.
Written by Emma
Updated over a week ago
Updated over a week ago