Technical Issues

Sometimes things break down. Our Support Team is here to help.πŸ’»

Michael Bodekaer avatar Ugo Portela avatar April Ondis avatar +1
16 articles in this collection
Written by Michael Bodekaer, Ugo Portela, April Ondis and 1 other
Specific Cases

Out of Memory error message

Here is how to overcome an 'Out of Memory' error message
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Loading Stops at 0% within an iframe

Labster must run in new window, and not in an iframe. Here is why.
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Stuck on teleporting screen

Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Loading error at 25% progress: Antivirus Blocking Labster

Some anti-virus tools can block Labster. Here is how to fix.
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

View Theory button is blank

What to do if the 'View theory' button only shows a blank screen.
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Pressing Start shows Resume button: Simulation doesn't start

How to fix a simulation that doesn't start after pressing "Start" and just shows a "Resume" button instead
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Missing element

Steps to follow if a button, image or other element in the game is missing.
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Black screen or Pink Objects

Here's what you can do if you only see a black screen after you entered a simulation or several objects are pink
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago

Red Screen on Mac in Safari/Firefox

How to fix a red screen issue on Mac in Safari/Firefox
Michael Bodekaer avatar
Written by Michael Bodekaer
Updated over a week ago

Media won't work in Safari

What you need to do when a media with sound does not play
Ugo Portela avatar
Written by Ugo Portela
Updated over a week ago