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Technical Issues

Technical Issues

Sometimes things break down. Our Support Team is here to help.

Emma avatar Alexander Skyum Mortensen avatar Hüseyin Karahasan avatar
7 articles in this collection
Written by Emma, Alexander Skyum Mortensen, and Hüseyin Karahasan

I cannot load or progress through the simulation

Here are the basic steps you should take to ensure a smooth access to our simulations in case you face issues.
Emma avatar
Written by Emma
Updated over a week ago

Black screen when entering a simulation

Here's what you can do if you only see a black screen after you entered a simulation
Alexander Skyum Mortensen avatar
Written by Alexander Skyum Mortensen
Updated over a week ago

Can I play the simulations on an iPad or a tablet?

Mobile devices such as smartphones or tablets are not supported.
Emma avatar
Written by Emma
Updated over a week ago

How do I exit a simulation?

Here is how to exit a simulation at any time.
Emma avatar
Written by Emma
Updated over a week ago

Loading difficulties

What to do in case the simulation does not load or does not start.
Emma avatar
Written by Emma
Updated over a week ago

Missing element

Steps to follow if a button, image or other element in the game is missing.
Hüseyin Karahasan avatar
Written by Hüseyin Karahasan
Updated over a week ago

'View Theory' button is blank

What to do if the 'View theory' button only shows a blank screen.
Emma avatar
Written by Emma
Updated over a week ago