Simulation Issues & Tips

Stuck in the "teleporting" screen

If your screen is stuck in "Teleporting", it's been identified as an issue in laptops with lower amounts of memory. We recommend you close all other tabs or restart their laptop to free up memory.

The Out of Memory error message is linked to your computer / browser memory. In order to solve it, please ensure that:

  1. You restarted your computer in order to free up memory

  2. Only the 2 Labster tabs are opened in your browser

  3. All other programs are closed

  4. You use one of our supported browsers at their latest version (click on the browser name to see how to update them): Firefox or Chrome

  5. Your computer meets the minimum system requirements for using Labster

  6. You've cleared your browser's history, cache, and cookies (click on the name of the browser you use down below to see how to do it), and have closed your browser and restarted the simulation:

Please do not hesitate to reach out to our Support Team if you have any questions or are in need of assistance.