There are currently only two ways Labster can be accessed and this depends on how your institution is set up.
Some users might need to log in to Labster directly, through our Course Manager
While other users need to access Labster simulations through their Learning Management System (Canvas, Blackboard, Moodle, Brightspace, etc.).
This article will help you troubleshoot issues when you're unable to log in to your account and access your assignments.
Instructions for users who access Labster from
Labster's Course Manager
If you are unable to log into your Labster account, please follow these steps:
Proceed to https://my.labster.com/ or open the Labster app on your device
Click the 'Forgot password?' option
Enter your email address if required and press the 'Send reset link' button
Check your inbox and follow the instructions in the password reset email
*If you did not receive the password reset email, please check the "Spam/Junk" folders
A Learning Management System (Canvas, Blackboard, Moodle, Brightspace, etc.)
If your course is integrated with a Learning Management System, you only need to log in to your school portal to access Labster. The login link should be provided by your instructor or your institution, and if you are not sure where to log in, please consult with your instructor or school's IT administrator.
Access your school's Portal
Go to your Assignment or Teacher Syllabus
Search for Labster's simulation
Click on the simulation to launch it
Note: When accessing Labster through a Learning Management System, you are not required to log in to Labster and your assignments should launch automatically, without prompting you to log in.
Some users might see a login screen after clicking on their assignment.
This can happen because of the following issues:
Your device and/or browser are not supported
Make sure you are using a supported device and browser. See the following article to make sure your device and browser are compatible with Labster simulations:
Cookies are disabled or you are in Incognito mode
Make sure cookies are enabled in your browser and you are not in Incognito mode. See this article and follow the required steps to make sure cookies are enabled:
If you are still unable to log in and access your assignments, please contact our support team at your earliest convenience, and we will be happy to assist you!