Payment, Voucher & Refund

How do I purchase access to Labster?

Your institution may have asked you to purchase access to Labster.

If you are using Labster's new Course Manager, click here to learn how to purchase access.

Once you have been enrolled in a course, click on a lab to launch a simulation. By doing so, you will be requested to purchase access from the pop-up below:

According to the deal with your school, payments can be made using a Credit / Debit card or by entering a voucher code purchased through your institution's bookstore.

Please note that only one payment is needed to access all the simulations in your course.

 Payment by Credit Card

  • Click Purchase Access and enter your payment card details.

We use Stripe to process payments. It is a secure payment method that accepts the following payment cards: Visa, MasterCard, American Express, Amex Card, Discover Card, and Diners Club.

Payment is successful: a receipt will be sent to your email address and you are ready to play.

Note: If when you fill in your payment card a "Zipcode invalid" message appears, please make sure that the zip code is the correct one and try with another card if needed.

If the payment failed, the amount will not be debited by Labster, just "pending" by your bank and then returned.

You can try to clear the cache and cookies of your browser and use Google Incognito instead.

Payment by a Voucher Code

  • Enter your voucher code and click “Apply”

  • Make sure there are no spaces before or after the voucher code when you paste it in the box. Otherwise, you will receive an error message saying "Voucher Not Found".

Your voucher has successfully been applied and you are ready to play the simulation


Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.