Payment, Voucher & Refund

How do I purchase access to Labster?

Your institution may have asked you to purchase access to Labster.

If you are using Labster's new Course Manager, click here to learn how to purchase access.

Once you have been enrolled in a course, click on a lab to launch a simulation. By doing so, you will be requested to purchase access from the pop-up below:


The payment can be made either by using a Credit / Debit card or by entering a Voucher code that you've purchased through your institution's bookstore. Depending on your school's agreement with Labster, there may be instances wherein only one payment option will appear on the payment screen. If your instructor or the school confirmed that this is an error, please reach out to Labster Support to fix the issue.

 Payment by Credit Card

  • Click Purchase Access > Pay by Card and enter your payment card details.

We use Stripe to process payments. It is a secure payment method that accepts the following payment cards: Visa, MasterCard, American Express, Amex Card, Discover Card, and Diners Club.

Once the payment is successful: a receipt will be sent to your email address and you are ready to play.

Important Note:
1 If you get a "Zipcode invalid" message, please make sure that you are using the correct zip code linked to your card. Or, you could also try using another card if possible.

2 If the payment failed, you will not be debited by Labster. The amount may be put on hold or "pending" by your bank, but it will be returned to your account

3 If you continue to encounter issues, you can try to clear the cache and cookies of your browser and use 'incognito mode' or 'private browsing' instead.

Payment by a Voucher Code

  • Enter your voucher code (10 digit code) and click “Apply code”

  • Make sure there are no spaces before or after the voucher code when you paste it in the box. Otherwise, you will receive an error message saying "Voucher Not Found".

  • Your voucher has successfully been applied and you are ready to play the simulation

 

Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.