Payment, Voucher & Refund

(Student) How do I purchase access to Labster?

According to the deal negotiated between your institution and Labster you might may have asked you to purchase access to Labster.

Depending on your school's agreement with Labster, there may be instances wherein only one payment option will appear on the loading screen.

If your instructor or the school confirmed that this is an error, please reach out to Labster Support to fix the issue.

Payment options

According to the contract between Labster <> your Institution, you can either be required to purchase access:

  • with a voucher code (the most frequent option)

  • by credit card

Payment by a Voucher Code

  • Purchase a voucher code from your campus's bookstore

  • Access Labster's simulation

  • Launch & load a simulation

  • Enter your voucher code (10-digit code) and click “Apply code”. Make sure there are no spaces before or after the voucher code when you paste it into the box. Otherwise, you will receive an error message saying "Voucher Not Found".

  • Your voucher has successfully been applied and you are ready to play the simulation

Payment by Credit Card

  • Access Labster's simulation

  • Launch & load a simulation

  • Click Purchase Access > Pay by Card and enter your payment card details.

We use Stripe to process payments. It is a secure payment method that accepts the following payment cards: Visa, MasterCard, American Express, Amex Card, Discover Card, and Diners Club.

Once the payment is successful: a receipt will be sent to your email address and you are ready to play.

Important Note: If you receive ZipCode Invalid

1 If you get a "Zipcode invalid" message, please make sure that you are using the correct zip code linked to your card. Or, you could also try using another card if possible.

2 If the payment failed, you will not be debited by Labster. The amount may be put on hold or "pending" by your bank, but it will be returned to your account

3 If you continue to encounter issues, you can try to clear the cache and cookies of your browser and use 'incognito mode' or 'private browsing' instead.

Purchase access According to your access method

  • Course Manager

If you are using Labster's Course Manager, click here to learn how to purchase access.

  1. Login to your account through the website -

  2. On the left-hand section of the screen select a course, and go to "Assignments". Please check out this article for more information.

  3. Launch a Labster simulation.

  4. On the loading screen, you will be asked to purchase access

  • School Portal / LMS (Canvas, Blackboard, Moodle..)

  1. Log in to your LMS as you would normally do.

  2. Access your Course or Assignment. Labster's simulations are embedded in your course content, and they are posted as links. Typically, you can find the simulations as assignments in the course content > Assignments, Modules, or the Instructor's Syllabus.

  3. Launch a simulation from within your course

  4. On the loading screen, you will be asked to purchase access

Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.