Using interactive virtual simulations like Labster offers an engaging and immersive learning experience. While the platform is designed for seamless use, you may occasionally encounter technical issues or error messages that can be easily resolved.
If your simulation feels stuck or frozen, don't worry - many of these issues can be resolved with a few simple steps.
Basic Labster Troubleshooting
🌐Browser
Use a supported browsers Google Chrome or Mozilla Firefox.
Try it in another browser (we currently support Google Chrome and Mozilla Firefox)
Update your browser to its latest version: Labster simulations work best on the latest versions of browsers. If you're using an older browser, consider updating to the newest version.
Allowing Pop-Ups in Mozilla Firefox
If you're having trouble loading a simulation and notice a banner at the top of Mozilla Firefox saying that pop-ups are being blocked, follow these steps in this article.If you are accessing Labster through Canvas, these browser requirements need to be checked
💻Device & Network
Restart your computer
If you are using an iPad, or Chromebook play via the app.
If you are using a Chromebook, try to optimize the performance here
Check Your Internet Connection: Labster simulations require a stable internet connection. If you're experiencing issues, check your connection and try to reconnect if necessary.
🧪Simulation
Start the simulation from the beginning (instead of loading a checkpoint)
In simulations where there is an equation or a panel, you won't see an error message. In these cases, you will need to visit the Theory tab to learn how to solve your question and continue with your simulation!
Please do not hesitate to reach out to our Support Team if you have any questions or need assistance.
To get in touch with our Support Team, you can:
🔵 click on the blue button located at the bottom right of the screen
📚 Help Center article Contact Support
📧 or by email: customer.support@labster.com