Basic Labster TroubleshootingπŸ”§

If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent change. That’s why we ask you to clear your browser cache and then restart your browser. Please take the following actions in order to resolve the issue: Β 

Instructions for Google Chrome


Instructions for Mozilla Firefox

Instructions for Mozilla Safari

History > Clear history... > Select all history > Clear History

Browsing in private mode
When you browse privately, cookies and site data are not saved.

Google Chrome
The keyboard shortcut to open an Incognito window:
Windows: Press Ctrl + Shift + n
Mac: Press ⌘ + Shift + n

Mozilla Firefox
The keyboard shortcut to open a private window:
Windows: Press Ctrl + Shift + p
Mac: Press ⌘ + Shift + p

Please do not hesitate to reach out to our support team if you have any questions or are in need of assistance.Β 



Looking for supported browsers? Checkout Firefox, Chrome or Safari πŸ’¬
Labster simulation system requirements? Please refer to this Specifications πŸ’»Encounter any technical issue? Follow the basic labster troubleshooting πŸ”§
Want to get a demo of Labster? talk to us to better understand our Pricing πŸ”‘
Want to get the latest insights from experts? Please go to Webinars πŸ“£
Want to discover new ways of teaching and learning? check out Labster blog πŸ“š
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Want to know more?πŸ”Ž

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πŸ‘‰ Stuck on teleporting screen
πŸ‘‰ Red Screen on Mac in Safari/Firefox
πŸ‘‰ Loading difficulties
πŸ‘‰ Stuck in a simulation? Quick tips here
πŸ‘‰ Out of Memory error message
πŸ‘‰ Black screen when entering a simulation
πŸ‘‰ Media won't work in Safari
πŸ‘‰ Missing element
πŸ‘‰ View Theory button is blankΒ 

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