Basic Labster Troubleshooting🔧
When playing a Labster simulation, you might encounter a glitch or an error message. You might feel stuck or frozen. Emotions pile up, but it's not the end of the world.
From our experience, most cases can be solved by performing the following steps:
- Clear cache and cookies
- Try it in another browser (we currently support Google Chrome and Mozilla Firefox)
- Start the simulation from the beginning (instead of loading a checkpoint)
Please note in simulations where there is an equation or a panel, you won't see an error message. In these cases, you will need to visit the Theory tab to learn how to solve your question and continue with your simulation!
If the issue still persists, please contact us: