Basic Labster Troubleshooting🔧
When playing a Labster simulation, you might encounter a glitch or an error message. You might feel stuck or frozen.
From our experience, most cases can be solved by performing the following steps:
Browser: Clear cache and cookies, make sure that your browser is up-to-date and 3rd Party Cookies are enabled
Try it in another browser (we currently support Google Chrome and Mozilla Firefox)
Restart your computer
Start the simulation from the beginning (instead of loading a checkpoint)
If you are accessing Labster through Canvas, these browser requirements need to be checked.
Please note: in simulations where there is an equation or a panel, you won't see an error message. In these cases, you will need to visit the Theory tab to learn how to solve your question and continue with your simulation!
If the issue still persists, please contact us: